Servicenow Administrator

Description

We are seeking a highly skilled Service Now Administrator to oversee the design, development, and ongoing evolution of the Service Now platform within our organization. This role is responsible for partnering closely with business and IT stakeholders, translating requirements into scalable solutions, and ensuring the platform delivers measurable business value. The ideal candidate brings strong technical expertise, excellent communication skills, and a platform-as-a-product mindset.

• Lead the design, development, and implementation of Service Now solutions, including custom applications, integrations, and automation.
• Architect, develop, and maintain the Service Now platform in alignment with enterprise standards and best practices.
• Collaborate with business and IT stakeholders to understand needs, gather requirements, and translate them into effective Service Now solutions.
• Interface directly with customers and end users to facilitate meetings, workshops, and working sessions.
• Lead requirements‑gathering efforts, ensuring business and technical requirements are clearly documented, validated, and understood.
• Create and maintain meeting artifacts including agendas, meeting minutes, action items, and follow‑ups to ensure alignment and accountability.
• Provide technical guidance and mentorship to Service Now developers and administrators.
• Establish and enforce governance, standards, and best practices for Service Now development and implementation.
• Oversee and participate in Service Now upgrades, patching, and ongoing system maintenance.
• Integrate Service Now with third‑party applications and enterprise systems using APIs and other integration methods.
• Troubleshoot and resolve complex issues related to Service Now functionality, performance, and integrations.
• Promote platform capabilities that solve real business problems and reduce reliance on third‑party vendors.
• Continuously improve processes, workflows, and overall platform performance.
• Stay current with Service Now releases and emerging capabilities, evaluating opportunities for adoption.

Servicenow, Scripting, Itsm, Cmdb, itom

Servicenow,Scripting,Itsm,Cmdb,itom

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of hands‑on experience working with the Service Now platform.
• Strong knowledge of Service Now architecture, core modules, and development frameworks.
• Hands‑on experience with Service Now scripting (JavaScript, Glide Script, Angular
  
  JS, etc.).
• Experience with ITSM, ITOM, HRSD, CSM, or other Service Now modules.
• Experience integrating Service Now with external systems using APIs.
• Strong understanding of Agile and Dev Ops methodologies.
• Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non‑technical audiences.
• Proven ability to interface with customers and end users, facilitating meetings, workshops, and requirements‑gathering sessions.
• Experience documenting requirements, meeting minutes, and action items to drive clarity, alignment, and execution.
• Strong problem‑solving skills and the ability to work independently while collaborating across teams.

• Experience supporting or leading Service Now implementations in a large enterprise environment.
• Knowledge of CMDB, Discovery, and Service Mapping.
• Familiarity with Service Now AI/ML capabilities, Virtual Agent, and automation features.
• Experience with governance frameworks such as ITIL, COBIT, or ISO 27001.
• Strong stakeholder management skills and experience working cross‑functionally.
• Service Now Certified System Administrator (CSA) required; additional certifications (CIS, CAD, etc.) preferred.

• Advanced Service Now development skills, including custom workflows, scripting, and integrations.
• Ability to self‑manage initiatives and project life cycles in collaboration with internal teams.
• Deep understanding of Service Now best practices and real‑world enterprise platform governance.
• Strong communication, documentation.

Intermediate Level

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