Director of Parish Operations- St. Michael's Parish, Augusta

Position Summary

The Director of Parish Operations serves as the Pastor's primary partner for organizational traction and day-to-day stability. This role ensures parish priorities move from decisions to execution by maintaining dependable office systems, calendars, communication workflows, and administrative routines across the parish's ministries, events, and facilities. The Director oversees the parish front office and works closely with staff, volunteers, and parish groups to ensure coordination across churches and alignment with the parish mission.

Reports to the Pastor. Supervises Office Administrator, Pastoral Administrator, Front Office Receptionist, and Front Office Volunteers (and others as assigned).

• Translate the Pastor's priorities into clear goals, timelines, and accountable owners.
• Prepare agendas, materials, and follow-up for key leadership meetings; track action items to completion.
• Identify bottlenecks, risks, and decision points; recommend solutions and maintain forward momentum.
• Serve as an internal coordinator to keep staff and major parish groups aligned with parish vision and annual priorities.

• Direct daily operations of the parish front office to ensure consistency, professionalism, and reliable service.
• Establish and maintain office workflows, documentation, routines, and coverage plans for intake, scheduling, records flow, and communications.
• Hire, schedule, supervise, coach, and evaluate front office staff; support onboarding and cross‑training.
• Build a culture of hospitality, confidentiality, accuracy, responsiveness, and "no surprises" follow‑through.

• Own and maintain the master parish calendar (Team Up or equivalent), including liturgies, events, facilities usage, staff schedules, and clergy commitments.
• Coordinate parish‑wide scheduling and space use in collaboration with the facilities lead; resolve conflicts and enforce scheduling norms.
• Ensure the office effectively triages and prioritizes requests for pastoral care and sacramental preparation, keeping the pastoral team coordinated and informed.

• Ensure parish staff and volunteers follow diocesan and parish policies (including facilities use, finance controls, safe environment, and records standards).
• Develop and maintain internal procedures, checklists, training materials, and documentation to support consistent execution.
• Support audit readiness and maintain compliance documentation as needed.
• In collaboration with the diocesan safe‑environment office, ensure compliance with required background checks, training, code of ethics, and related procedures for employees and volunteers working with children.

• Coordinate internal and external parish communications to ensure accuracy, consistency, and timeliness.
• Oversee parish communication channels, including bulletin/newsletter coordination, website content updates, and social media administration (directly or through delegated staff/volunteers).
• Maintain a clear and accurate public‑facing calendar of parish life.
• Manage the flow of communication between diocesan offices and parish staff; attend diocesan meetings as assigned by the Pastor.
• Leverage technology (website tools, forms, online scheduling/registration, etc.) to streamline office triage and improve parishioner experience.

• Support the Pastor and finance leadership by ensuring reliable administrative processes and internal controls that safeguard parish assets.
• Oversee or coordinate (with the appropriate finance staff/volunteers) the handling workflow for parish revenue sources, including offertory, online/mail donations, Mass stipends, and other gifts, ensuring proper documentation and controls.
• With input from staff and volunteers, assist in the development and monitoring of budgets for the front office and select pastoral departments (e.g., worship/liturgy and faith formation), as assigned.
• Coordinate vendor relationships, contracts, and invoicing for front office and designated…