Admin and Customer Service Associate

Nova Analytic Labs is a startup business interested in energetic, dedicated and experienced individuals to join our team. The person that fills this role will join Nova as one of the first team members. Everyday will be an opportunity to design innovative and efficient solutions to daily operations and support the high quality and rapid testing experience provided by Nova.

This role will initially be a mixed role. The primary focus will be to provide administrative support as it relates to laboratory launch tasks. The other focus will initially be on supporting sales, customer service and marketing related launch tasks. This position will work with the laboratory to assist in requisitioning, coordination of lab technicians, remote samplers, and field sampling as needed.

This position will also be required to be on the road at least 1 day per week to function as a sample courier. The duties involve using the company vehicle to travel to client sites and pickup samples for testing.

• Highly proficient with software and technology solutions. Advanced computer user skills required.
• Responsible for providing day to day supervision over administrative tasks.
• Responsible for receipt and transfer of samples.
• Function as an occasional sample courier using company provided vehicle.
• Responsible for maintaining sample logs and METRC chain of custody.
• Responsible for accurate data entry when necessary.
• Responsible for understanding and following all necessary SOPs.
• May be required to provide support and training to clients on-site.
• Ensures resolution of ordering errors before samples are returned to clients.
• Assists administrative team with sales and marketing projects.
• Provides orientation and performance feedback on appropriate staff.
• Reviews policies and procedures to meet specific guidelines.
• Ensures prompt resolution of clerical errors.
• Maintains documentation and resolution of problem samples.
• Responsible for data entry and review, both in oversight and production.
• Responsible for documentation and resolution of customer complaints.
• Works as a liaison between laboratory, client base and lab management.
• Works closely with the Facility Director(s) and the QAO to organize documents, meetings and audits.
• Field calls, emails from clients.
• On-board clients as necessary.
• Organize promotional materials, marketing outreach.
• Monitor communication platforms.

• Advanced computer skills and ability to configure and program various SaaS software platforms used in day-to-day management of tasks, communication, finances, CRM etc. Experience with Zoho platform is a plus.
• Bachelor degree with management experience preferred.
• 2 years college coursework or high school diploma.
• 1-3 years of administrative experience, supervisory role preferred.
• Preferred experience in the cannabis testing, food testing or environmental testing field.

This position includes health, dental and vision benefits.