Patient Access Associate - Hospital Registration

Patient Access Associate - Hospital Registration

Location:

Portland, ME
Facility:
Maine Medical Center

Schedule:

Per Diem

Shift: Day
Job Category:
Clerical/Administrative Support
Req #: 87112
Date Posted:
Jul 28, 2026

Clerical/Administrative Support
Req #: 87112

The Patient Access Associate I is the first level of a three-level career ladder within Central Registration & Admitting. The Patient Access Associate serves as the first point of contact for patients and visitors arriving at the hospital. While this is a non-clinical role, the Associate works closely with clinical care teams and at times will complete Access functions at the bedside or within the clinical care environment.

The associate is responsible for accurately identifying and registering patients and will provide customer service support for visitors and families. Central Registration & Admitting team members admit, check in and register patients of all ages and backgrounds and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Work is performed in a high volume, schedule dependent environment.

This role provides coverage for open shifts due to PTO, callouts, and fluctuating volumes, with hours that vary week to week based on departmental needs and are not guaranteed. Candidates must be flexible and willing to pick up shifts as they become available, including evenings, weekends, and holidays as needed

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education:
  
  High school diploma or GED preferred.
• License/
  
  Certifications:
  
  N/A
• Experience:
  
  Related experience in healthcare or customer service is preferred.
• Additional Skills/Requirements
  
  Required:
  
  Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
• Additional Skills/Requirements Preferred: N/A

Additional Information

Maine Health is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.

Any offer of employment will depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-related factors. Thebase rangeis an estimate and does not reflect the full valueofourtotal compensation package.

The pay range for this position is $19.87to $23.75 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, Maine Health offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shift differentials or other incentives.

Maine Health will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in . If you suspect fraudulent activity, please report it immediately to [email protected] .

Notice Regarding Maine Employer Surveillance Statute:Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that Maine Health may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Description

Maine Medical Center

Clerical/Administrative Support
Req #: 87112

The Patient Access Associate I is the first level of a three-level career ladder within Central Registration & Admitting. The Patient Access Associate serves as the first point of contact for patients and visitors arriving at the hospital. While this is a non-clinical role, the Associate works closely with clinical care teams and at times will complete Access functions at the bedside or within the clinical care environment.

The associate is responsible for accurately identifying and registering patients and will provide customer service support for visitors and families. Central Registration & Admitting team members admit, check in and register patients of all ages and backgrounds and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Work is performed in a high volume, schedule dependent environment.

This role provides coverage for open shifts due to PTO, callouts, and fluctuating volumes, with hours that vary week to week based on departmental needs and are not guaranteed. Candidates must be flexible and willing to pick up shifts as they become available, including evenings,…