Senior Business Analyst – Group Insurance Product Delivery & Enhancements

* Develop a deep understanding of Group Insurance products, including the intent and details of benefits and proposed changes.
* Partner closely with Product Owners and Product Partners to facilitate meetings that clarify the “why” and “what” of new or enhanced benefits.
* Collaborate with Product Development Specialists—responsible for documenting the policy and certificate for changes or newly created benefits—prior to regulatory filing to ensure all updates are fully understood and captured.
* Identify, extract, and define key data elements required to support the product’s benefits, values, rules, and overall offering, leveraging policy and certificate documentation as well as business partner input.
* Determine additional data needs and requirements that may not be explicitly stated in existing documentation, ensuring the product can be fully supported across systems and processes.
* Engage with business partners to analyze and document system and process impacts—translating product and policy/certificate changes into clear business and technical requirements.
* Map out end-to-end processes and integrations, ensuring practical and sustainable solutions.
* Facilitate meetings with diverse stakeholder groups (product, Product Development Specialists, technology, operations) to drive alignment and consensus.
* Ask probing questions to surface underlying needs, risks, and opportunities, ensuring requirements are complete and well-understood.
* Lead the creation of high-quality requirement artifacts, including process maps, mockups, impact assessments, and data requirements documentation.

- Serve as a key liaison between business and technology, ensuring seamless handoff from requirements to implementation.
* Support User Acceptance Testing and operational rollout by providing clarity on requirements and intended outcomes.
* Communicate plans, progress, decisions, and risks clearly across cross-functional teams and leadership.
* 5+ years of experience as a business analyst or business systems analyst, preferably in Group Insurance or a related financial services context.
* Demonstrated experience driving enhancements and new product development in a product-focused environment.
* Strong facilitation skills, with the ability to lead meetings, ask the right questions, and achieve stakeholder buy-in.
* Proven ability to think broadly and end-to-end, connecting product intent to operational and system implications.
* Proven experience identifying, extracting, and defining data elements from policy/certificate documentation and translating them into actionable requirements.
* Experience partnering with Product Development Specialists (or equivalent roles) responsible for documenting policy/certificate changes.
* Applied experience mapping business processes and documenting system impacts.
* Excellent communication, analytical, and interpersonal skills; ability to translate technical and complex concepts for non-technical audiences.
* Experience with Agile methodologies and tools (JIRA, Miro, Excel, Word).
* Bachelor’s degree in business, Information Systems, or related field.
* Group Insurance product expertise, including understanding of benefit design and product filings.
* Experience collaborating with Product Development, compliance, or legal on insurance products.
* Strong business insight and ability to connect market/customer needs to product features, data requirements, and system impacts.
* Familiarity with end-to-end product delivery lifecycle—from ideation through launch and post-implementation support.
** Work/Life Resources
** to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  
** Education Benefit
** to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under…