Client Support Coordinator

Description

At Systems Engineering, our mission is to enable exceptional outcomes for our clients, employees, and community.

At Systems Engineering
, we help organizations achieve exceptional outcomes and that starts with exceptional client experiences. We’re looking for a Client Support Coordinator who thrives on helping people, solving problems, and keeping things moving behind the scenes, and be the connection that makes technology feel more human.

In this role, you’ll be the first point of contact for our clients, making sure their questions are heard, their needs are understood, and their requests are routed quickly and accurately. You’ll collaborate closely with our technical teams, gaining exposure to a wide range of technologies. The ideal candidate for this role thrives as a self-starter who communicates early and often, adapts quickly to changing priorities, and follows through to resolution.

This role is an excellent starting point for someone early in their career or looking to make a career change into IT, as you’ll gain exposure to client support operations, technology teams, and service delivery while developing skills that open doors to future opportunities across client success, operations, or IT.

• Serve as a friendly, professional first point of contact for client inquiries via phone and email
• Triage and track service requests, ensuring nothing falls through the cracks
• Coordinate with our internal technical teams to match client needs with the right resources
• Lead daily team huddles with our technical teams to keep support efforts aligned and on track
• Build strong client relationships by communicating clearly and following through
• Identify opportunities to improve processes and enhance the client experience

• 2+ years of experience in client support, customer service, or a related role
• Strong communication skills, especially on the phone and in virtual meetings and you’re comfortable talking with a wide range of people.
• A calm, organized approach to juggling multiple requests and priorities.
• Problem-solving mindset and attention to detail.
• Experience with phone-based support, CRM, or ticketing systems (a plus).
• Comfort using Microsoft Office tools like Outlook, Word, and Excel

The employees of Systems Engineering are our most valuable resource. The work we do collectively has made Systems Engineering a Best Places to Work Company in Maine for over a decade. We pride ourselves on delivering great outcomes for our clients and our communities by cultivating a culture focused on continuous learning, collaboration, and community impact. Our team values professional growth, innovation, and a supportive environment where everyone can thrive.

Systems Engineering has three office locations:
Our Portland, Maine office is located in the heart of the Old Port in downtown Portland positioned centrally to the waterfront, trails, parks, and restaurants. Our Pineland Farms Office is located at Durham Hall on the Pineland Farms Campus, New Gloucester, Maine. Our New Hampshire office is located in the vibrant city of Nashua. In addition to a competitive salary, our benefits include:

• Employer 401(k) matching contributions.
• Short-Term Incentive Plan (STIP) tied to individual and company performance.
• Comprehensive medical, dental, life, and disability insurance.
• Paid Time Off starting with 17 days PTO, nine paid holidays, two weeks paid parental leave, and paid volunteer time.
• Engaging wellness programs including health coaching, fitness facilities, and company-sponsored events.
• Career mobility, professional development, and training opportunities.
• Business casual work attire and a dynamic, fun, and active community culture.

Due to the nature of our business and the requirements of ITAR regulations, this role may require access to controlled information and technology. Candidates must be U.S. citizens or lawful permanent residents and be willing to undergo a thorough background check as part of the employment process.

Systems Engineering values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.