Client Services Representative

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Are you a skilled communicator who thrives in fast-paced, client-facing environments? We are hiring a full-time Client Services Representative to join our client's Support & Inside Sales team in Portland, Maine. In this high-impact role, you’ll be the trusted connection between internal teams and external clients. This role is perfect for someone who enjoys building relationships, solving problems, and making a real difference in a science-driven, mission-focused organization.

About the Role

As a Client Services Representative, you’ll support both internal and external clients, ensuring every interaction reflects the high standards of service. You'll manage incoming inquiries, generate and manage quotes, track key data, and collaborate across departments to ensure seamless service delivery. Your efforts will directly impact client satisfaction, retention, and operational excellence—with a focus on supporting clients across a range of industries and geographies.

Key Responsibilities

• Serve as the first point of contact for client communications via Salesforce Service Cloud and telephone
• Respond to client inquiries, resolve issues efficiently, and ensure timely, accurate information is provided
• Create, manage, and track service quotes, proposals, and program documentation
• Collaborate cross-functionally with Sales, Marketing, Scientific Affairs, Operations, and IT to address client needs
• Maintain detailed records and enter data into CRM systems, spreadsheets, and internal platforms
• Analyze client behavior and support trends to recommend improvements in content, processes, or pricing
• Support onboarding and long-term relationship management with clients throughout the Americas, Asia, and Oceania

What You’ll Bring

• 2+ years of experience in a client-facing role such as Customer Support, Customer Operations, Sales, Marketing, Finance, or similar
• Strong verbal and written communication skills with the ability to explain complex issues clearly and professionally
• Proficiency with tools like Salesforce, Service Cloud, Microsoft Word, Excel, Power BI, and/or Co Pilot
• Excellent time management and organizational skills; ability to multitask in a deadline-driven environment
• A proactive mindset with the ability to work independently and collaboratively

Why Apply?

• Join an inclusive and mission-driven team
• Make a direct impact on global client success
• Gain exposure to international client relationships and scientific services
• Grow your career with a global leader in biomedical analytics

Apply Now

If you're passionate about client service and want to grow your career in a high-impact role, we want to hear from you. Apply today to become a Client Services Representative and help deliver world-class service to clients around the globe!

Pro Search is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other protected status under local, state, or federal law.

• Seniority level Associate

• Employment type
  
  Temporary

• Job function
  
  Customer Service and Administrative
• Industries Software Development and Manufacturing

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