Telecommunicator; 911 Dispatcher

TELECOMMUNICATOR (911 DISPATCHER)

Police Department

Your community needs you! Come and join a team with purpose that makes a difference every day and night.

We are now accepting applications for Emergency Telecommunications Operator (911 Dispatcher). Answer the call and become the ears and voice of public safety. This is an important, fast‑paced and exciting position in Portland's Regional Communications Center (PRCC). PRCC provides 24‑hour emergency/non‑emergency dispatch services for Police, Fire, and Emergency Medical Services for the municipalities of Portland, South Portland, and Cape Elizabeth.

The normal duties of this position include but are not limited to:
Working 12‑hour shifts, covering 24 hours a day 7 days a week, including holidays and weekends; communicating with police and fire units by radio; answering both emergency (911) and non‑emergency telephones; providing Emergency Medical & Fire instructions over the phone for emergency situations; inputting data into computer regarding stolen property, vehicles, and guns; entering missing and wanted persons in state, local and national computer systems;

other related duties as required.

Graduation from high school or equivalent; ability to work with advanced computer‑aided dispatching technology; capacity to act quickly, calmly and correctly in emergency situations; must be able to use tact and diplomacy in stressful situations; availability to work all shifts, including nights, weekends and holidays; strong listening, memory and multitasking skills; accurate typing skills; solid customer service skills. Job suitability assessment, Police background check, and polygraph required.

Must be able to obtain Maine Emergency Medical Dispatch Certification (EMD), Emergency Fire Dispatch Certification (EFD), and Maine Certified Terminal Operator Certification within 6 months of employment.

Lateral Hire Opportunities:
Certified Emergency Telecommunicators can be credited for previous experience and placed at the corresponding pay scale step.

We are currently offering a $10,000 sign‑on bonus with a 5‑year commitment.

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

The City of Portland prides itself on its outstanding benefits and collegial and mission‑driven work environment. City benefits include:

• Free employee health insurance with the completion of wellness incentives
• Thirteen paid holidays
• Sick, vacation, and personal leave
• Life, dental, vision and income protection insurances
• Choice of retirement plans, including a pension plan
• Fitness Reimbursement
• Use of City recreation facilities
• Discount on professional development programs through USM and Thomas College

If you have any questions or need assistance with the application, please email Human Resources at jobs or call 207‑874‑8624.

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics.

If you need to request a reasonable accommodation, please call 207‑874‑8624 or email hrinfo.