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Veterinary Client Service Representative - Specialty and Emergency
Job in
Portland, Cumberland County, Maine, 04122, USA
Listed on 2026-09-12
Listing for:
COVE Animal Health
Full Time
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual -
Outdoor/Nature/Animal Care
Job Description & How to Apply Below
Veterinary Client Service Representative - Specialty and Emergency
Department: Emergency Services
Location: Portland, ME
Branding: Portland Veterinary Emergency and Specialty Care
We’re currently seeking a full-time Client Service Representative (CSR) to join our team. As a CSR, you’ll play a key role in supporting our medical team and ensuring that our clients and patients receive exceptional care.
What You’ll Do:- Providing a welcoming environment for clients and patients by delivering exceptional client service
- Answering/responding to incoming communications such as phone calls and emails
- Appointment scheduling and management
- Communicating needs of clients and patients to medical team
- Medical record organization and collection
- Receive and process payments
- Routine office duties such as scanning, faxing, etc.
- Experience in customer service is essential; prior veterinary experience is a plus but not required
- A positive, "can-do" attitude and a love for working with people and pets
- Strong communication skills and the ability to work collaboratively with a diverse team
This is a full-time position with the following available schedules:
- Monday and Friday: 7:30am-6:00pm in specialty
- Wednesday 9:00am-7:30pm and Thursday 7:00am-5:30pm in emergency
- Some holidays required
Starting at $22/hour, commensurate with experience
Benefits- Medical, dental, and vision insurance
- Life insurance, long-term disability, and more
- Paid time off, paid volunteer hours, and holiday pay
- 401(k) with employer match
- Uniform allowance and personal pet discount
- Paid continuing education and professional development opportunities
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