Veterinary Client Service Representative - Emergency

Veterinary Client Service Representative - Emergency

At Portland Veterinary Emergency and Specialty Care (PVESC), we’re building a unique and dynamic workplace where our team members thrive, grow, and continuously learn while delivering exceptional care to our patients and their families. If you’re looking for a role that combines teamwork, and purpose, we want you to join our team and help us provide the highest standard of care to pets and their people.

We’re currently seeking a full-time Client Service Representative (CSR) to join our Emergency team. As a CSR, you’ll play a key role in supporting our medical team and ensuring that our clients and patients receive exceptional care. We’re looking for someone who is friendly, detail-oriented, and eager to contribute to a positive, solution-focused environment.

This is a full-time position with the following available schedule:

• Monday and Tuesday 4:00pm-12:30am, Thursday and Friday 9:00am-7:30pm
• Some holidays required

• Starting at $22/hour,
  commensurate with experience

• Medical, dental, and vision insurance
• Life insurance, long-term disability, and more
• Paid time off, paid volunteer hours, and holiday pay
• 401(k) with employer match
• Uniform allowance and personal pet discount
• Paid continuing education and professional development opportunities

• Providing a welcoming environment for clients and patients by delivering exceptional client service
• Answering/responding to incoming communications such as phone calls and emails
• Appointment scheduling and management
• Communicating needs of clients and patients to medical team
• Medical record organization and collection
• Receive and process payments
• Routine office duties such as scanning, faxing, etc.

• Experience in customer service is essential; prior veterinary experience is a plus but not required
• A positive, "can-do" attitude and a love for working with people and pets
• Strong communication skills and the ability to work collaboratively with a diverse team