Service Coordinator

Suburban Propane seeks a detail-oriented Service Coordinator to support safe, reliable propane and energy services for residential, commercial, and industrial customers. In this on-site role, you will schedule and track deliveries, service calls, and installations, dispatch technicians and drivers, and maintain accurate work orders and customer records. You'll handle customer inquiries, support safety and compliance documentation, and collaborate closely with operations, sales, and billing teams.

This position offers stable, year-round work, strong safety culture, and training with opportunities to advance.

Responsibilities

• Coordinate and schedule propane deliveries, service calls, and installations
• Serve as primary point of contact for customer service inquiries and follow-ups
• Dispatch field technicians and drivers, optimizing routes and schedules
• Maintain accurate service, work order, and customer records in company systems
• Monitor open tickets, track job status, and ensure timely completion of work
• Support safety and compliance processes, including required documentation
• Collaborate with operations, sales, and billing teams to resolve account issues
• Assist with customer account setup, updates, and basic billing questions
• Generate routine reports on service performance and customer activity
• Support special projects and seasonal service campaigns as needed

Required Skills

• Service scheduling and dispatching
• Customer service and call handling
• Work order and ticket management
• Data entry and recordkeeping
• Basic logistics and route coordination
• Safety and compliance awareness
• CRM or service management software
• Microsoft Office (Excel, Outlook, Word)
• Basic billing and account support
• Written and verbal communication