Customer Care Representative

Are you looking for a place where you can bring your goals?

With over 34 locations throughout the Northeast, Portland Glass offers glass repair and replacements. We are known for our excellent and reliable services, and take pride in being a part of the Neighborly family.

As a part of Neighborly, we connect customers to skilled service professionals who repair, maintain, and enhance homes and businesses. With over 40 years of experience, our teams are changing the home services industry, and together, we bring top-notch services to customers across the globe. Here, you’ll be empowered in your role and each day will be a chance to make a difference in your community.

Bring your passion to our team, and let's make an impact together.

Bring your experience and make a difference.

As a Customer Service Representative on the Portland Glass team, a typical day for you will include:

Answer all incoming phone calls from customers in a professional and timely manner

Listen effectively to customer inquiries and concerns, and quickly determine the appropriate course of action

Use a script when communicating the next steps to customers (Insurance Vendor, Sales, Customer Care, Vendor for car parts, etc.).Understanding and striving to meet and exceed daily productivity goals while providing excellent and consistent customer service

Collaborating with teammates on larger scale projects and initiatives

Bring your skills and achieve success.(Required qualifications)1+ years of experience in customer service, call center experience preferred

Excellent verbal/written communication skills

Strong Microsoft Office and computer skills

Ability to work in a fast-paced environment

Ability to pass a background check and drug test, per applicable state laws

Education:

High school diploma or GED

Physical requirements:

Must be able to lift minimum of 25 pounds

Bring your work ethic and gain stability.

Full benefits package offered:

Medical Dental Vision Employer  paid life insurance
401k with matchPTO/paid holidays

Employee Assistance Program

Financial benefits:

Semi-annual bonuses based off position metrics

Associate Equity Program Referral Bonus Program Competitive pay:
Based on experience!

Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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