Consumer Banker II; Portland Main

Consumer Banker Overview

Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

• Perform necessary functions to open accounts and perform maintenance.
• Run a teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow up.
• Align daily activities with The First Financial Bank Experience, including partnering with appropriate internal constituencies to bring appropriate level of expertise to the client.
• Ensure client follow‑up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards.
• Assist clients in transacting business within the branch, drive‑thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financial’s Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Partner with District Specialists to execute retail strategies and objectives to attract, retain and grow core client relationships.
• Function as the client’s personal trusted advisor by adding value and building deep client relationships.
• Participate and lead in the First Financial Bank Experience by being active in site‑center huddles and meetings.
• Consistently meet or exceed sales, service and referral goals set by management through collaboration with the District and other lines of business.
• Provide digital assistance and service for clients establishing or needing support in using the bank’s online offerings.
• Stay informed and up‑to‑date on all bank products, processes and procedures, especially those that are most complex.

• 3–4 years of client service experience in a retail environment.
• 3–4 years of sales and service experience with previous success in achieving sales and service goals in a retail environment.
• High school diploma or GED is required.
• May obtain notary authorization.
• Strong bank product knowledge and solid sales skills.

• Associate’s or Bachelor’s degree preferred and/or an equivalent combination of education and work experience in sales.

• Ability to serve a wide variety of client needs according to bank policy and procedures.
• Ability to lead teams as needed.

• Works with limited supervision, follows established guidelines.
• Applies guidelines with proficiency, collaborates with senior roles or supervisors, and uses subject‑matter expertise to advise others.

Supports the management needs for the FCM.

• Occasionally lifts and carries up to 50 lbs.
• Frequently lifts and carries up to 10 lbs.
  
  Frequently sits, stands, walks and drives.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by state and federal law and regulation, including Bank Secrecy Act, Anti‑Money Laundering, OFAC, suspicious activity reporting and other lending and deposit compliance requirements.

• Consumer Banking Certification:
  Business Management Tool
• Consumer Deposit Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Lending Certification:
  Loan Application and Communication
• Consumer Lending Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Deposit Certification:
  Estates, Trusts & Power of Attorneys
• Consumer Lending Certification:
  Understanding Credit Reporting, DTI, T‑Chart
• Consumer Lending Certification:
  Understanding Underwriting & Processing
• Consumer Lending Certification:
  Understanding Tax Returns, Financial Statements & Schedules

$18/hr to $20.67/hr

We have relevant, thoughtful benefits and programs that support every aspect of our associates’ holistic wellbeing. Please review our Benefits Guide.

We are an E‑Verify Employer. At First Financial Bank, our policy is to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.