Consumer Operations & Risk Expert - Port ME or Portsmouth NH

Candidates must be able to work in Old Port ME and Portsmouth NH.

4 days in the office and 1 day remote (on call on Saturdays).

Provides operational and risk support and training to branch staff in an assigned area. Supports branch staff guidance on proper procedures and processes to support adherence to Bank policy, risk and regulatory requirements. Coaches staff within assigned area around problem solving and developing their skills for self-sufficiency with understanding and executing on branch procedures and processes. Supports fraud prevention initiatives and liaisons with internal fraud departments to ensure branch staff is educated to recognize and prevent fraudulent losses.

• Provide guidance, training and coaching to branch personnel regarding risk and operational policies and procedures to support adherence to them.
• Maintain thorough working knowledge of the branch audit process & operational procedures to support completion of responsibilities as there is considerable loss potential including regulatory penalties if these audits are not properly completed, and audit exceptions are not escalated.
• Support branch employees in developing problem-solving skills to make appropriate risk management decisions on a daily basis; develop problem solving skills and utilize appropriate resources for branch self-sufficiency.
• Provide branch-specific or one-on-one coaching and conduct informational sessions for branch employees to correct specific behaviors or issues and ensure adherence to established procedures and document summary of findings.
• Identify and elevate behaviors that pose risk (or of concern) to appropriate partners for action.
• Participate and facilitate regular meetings with key branch partners and leadership as appropriate to deliver presentations; ensure participants understand and are current on all operational changes and have a complete understanding of branch procedures.
• Respond to large losses and robberies, including managing the on-site follow-up with the branch, and ensuring the checklist required by Corporate Security is complete, as assigned.
• Serve as a Retail Bank resource and point of contact for bank-wide programs, committees, bank-wide initiatives as well as regionally specific projects. Work with and build partnerships with internal partners.
• Manage the implementation of operational tasks related to new branch openings, consolidations and relocations as required to ensure they are executed.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management and document as appropriate.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

As part of ongoing branch risk ranking and audit activities, the position interacts extensively with branch staff and Retail Risk Management team, Retail leadership, Centralized Branch Operations, Security, Human Resources, Training and other support departments/areas on policy and procedural related issues. The position independently and proactively carries out defined responsibilities of the role including scheduling branch visits on-site and virtual within required time frames, coaching around branch activities, discussion regarding findings, and immediate escalation of any issues to minimize risk and non-compliance while ensuring all branch employees have proper access.

Not applicable.

Bachelor’s degree and a minimum of 3 years’ proven and progressive branch and/or audit experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ proven and progressive branch, operations and/or audit experience.

Demonstrated interpersonal, verbal and written communication skills.

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