Banking Associate - Westgate II

Job Overview

Work Location:

Portland, Maine, United States of America

Hours:

40 per week
Pay: $22.00 - $27.75 USD per hour

TD’s Banking Associate is a front‑line banking professional who delivers TD’s brand promise at a store location. In this role the associate accurately completes everyday banking transactions, opens new accounts, and provides advice and educational support to help customers achieve their financial goals.

• Process customer transactions (deposit, withdrawal, check cashing, debit/credit card issues, mobile and online banking) on the teller line or using the platform.
• Open and close personal deposit accounts, re‑order cards, update account information, and complete other routine account services.
• Provide consultative support and financial advice, educating customers on TD products and services.
• Identify and refer customers to appropriate internal partners or external Bank partners when advanced financial needs arise.
• Manage and prioritize self‑generated leads, partner/retail referral leads, and campaign leads, including outreach via calls, SMS, and appointment scheduling.
• Deliver exceptional customer service, maintaining lead times, resolving inquiries, and creating a positive experience for walk‑in customers.
• Adhere to all compliance, risk, and control programs, including banking regulations, the Bank Secrecy Act, and the Patriot Act.
• Maintain accurate records and complete required job‑specific, compliance‑related training.
• Operate within TD’s policies and procedures, including teller training and platform training.
• Assist in lobby leadership and first‑point‑of‑contact responsibilities for customer inquiries and resolutions.

• High school diploma or GED.
• Minimum one year of customer service experience; volunteering, education, or military service acceptable.
• Strong organizational skills, ability to handle multiple tasks in a fast‑paced environment.
• Excellent written and verbal communication skills; concise, clear, and consistent.
• Effective problem‑solving, decision‑making, and judgment skills.
• Ability to schedule and prioritize work, work independently and within deadlines.
• Proficient with Microsoft Office.
• Notary license preferred.
• Teller experience preferred; must complete Teller training and part 1 of platform training upon hire.
• Availability to work operating hours, including evenings, weekends, and holidays as scheduled.

TD offers a Total Rewards package that includes base salary, variable compensation or incentive awards, health and well‑being benefits, retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking discounts, career development opportunities, and recognition programs.

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law. If you have a disability and require accommodations during the application process, please email TD Bank US Workplace Accommodations Program at