Alpha Operations External Manager - Officer

Alpha Operations Team Member

The State Street Alpha Operations team is comprised of various teams like Enterprise Business Solutions, Front Office Data Control, Front Office Support, Onboarding / Operational Readiness, Portfolio Control and Portfolio Admin functions. The teams are based in multiple locations across the globe. They are also supported by global counterparts in other regions.

Alpha Operations is increasing its talent to support client expansion onto our Front-to-Back, Investment Platform – Alpha; and has a number of exciting opportunities for motivated individuals. These are new roles, expanding teams in Front Office Support, Portfolio Readiness, Alpha Operations Service Delivery, creating opportunities for development and growth in the future.

Alpha Operations is developing a skilled team of Alpha professionals capable of both supporting the day to day operations of existing clients and assisting the implementation for new clients.

The team you will be joining is a part of State Street Global Delivery (SSGD). SSGD gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGD' tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What You Will Be Responsible For

Successful applicants may perform a combination of the following supporting a new service we are offering our clients to support their externally managed business across the Alpha platform:

• External Manager Support
• Acts as a central communication and monitoring point between State Street, External Managers and the Alpha clients
• Monitors Inbound External Manager Transaction Error Queues
• Provides External Manager Reconciliation Oversight
• Ensures Governance by Capturing and preparing External Manager related MIS
• Front Office Services
• Front Office Data Control
• Providing oversight and review of the daily reconciliation between CRIMS and State Street's middle office IBOR record (RKS), on a Cash and Stock position and transaction level on a Trade date +1 basis
• Take ownership of issues to resolution, engage teams as needed to correct IBOR and CRIMS data
• Front Office Support
• Acting as primary contact point for the client's Front Office team, triaging issues and ensuring they are resolved, calling upon internal teams where necessary.
• Using CRIMS and excellent communication skills to provide a technical support service to clients requiring assistance with the front office systems.
• Middle Office Services
• Enterprise Business Solutions
• Maintain and develop State Street's SQL based data warehouse (SSDD).
• Client query support on complex data set issues across Middle Office platforms.
• Portfolio Control
• Acting as gatekeeper of the IBOR record, ensuring the accounting period close and reopening process is adhered to.
• Monitoring the overall health of the client's portfolios via the operational control framework.
• As subject matter experts in the IBOR record, provide support for client operations teams with any operational client queries.
• Onboarding
• Project manage the client onboarding process from receipt, preparation, implementation and Hypercare, ensuring that the Alpha Portfolio Services group meet / exceed project deliverables.
• Develop and maintain relationships with key internal stakeholders including other business lines to help aid successful delivery of each workstream.
• Assist in the analysis of current/proposed processes and recommend solutions and improved processes, drive the implementation of Operating Models, Service Level Agreements and Key Performance Indicators.

In addition, individuals will be expected to:

• Identify data or accounts trends for discussion in group meetings.
• Interact with all Middle Office teams (Accounting, Corporate Actions, Trading, Performance)
• Remain familiar with back-up procedures when system applications and/or transmission problems arise.
• Build cooperative and professional internal/external relationships achieving group and client goals, utilizing all available resources throughout Global Delivery.
• Interact with clients in a service oriented manner in particular in client implementations as well as business as usual.

Individual Contributor

• Display a culture of individual ownership of tasks to embed a clear sense of accountability in performing the role
• Ensure that the highest level of the Code of Conduct is displayed in your behaviour
• Provide appropriate management information as required to support business unit decision making
• Support the 'Risk Excellence' culture within the business
• Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations
• Industry relevant…