Sr. Relationship Banker

Live here. Play here. Bank here. Work here. If you’re looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you’ve come to the right place. Get to know us:
We’re your local community bank—and have been since 1875—that is committed to providing excellent customer service and giving back to our communities. We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard. Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization.

We’ve been named one of the best places to work in Maine, and offer robust benefits focused on your holistic well-being.

Primary responsibilities consist of achieving individual sales goals and for completing all customer facing activities. The essential functions are noted below; however, at Camden National responsibilities may evolve over time given organization, technological and/or staffing changes. At any point other duties may be assigned. Essential Duties and Responsibilities include the following.

• Contributes to the success of the banking center by meeting or exceeding individual sales goals.
• Responsible for all customer facing activities including new account opening, account maintenance, problem resolution and sales and service activities.
• Demonstrates a strong knowledge of bank products and services.
• Employs Building Trusted Relationship skills to acquire, expand and retain customer relationships.
• May have HELOC lending responsibilities.
• May have regular or occasional responsibilities for teller transactions.
• Adheres to teller and Relationship Banker policies and procedures; ensures regulatory compliance.
• Processes a variety of transactions using own judgement regarding validity of transactions presented.
• Refers activities outside of own authority or questionable transactions to Assistance Banking Center Manager or Banking Center Manager.

Supervisory Responsibilities

This job has no supervisory responsibilities.

• Customer Service
  - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills
  - Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting.
• Oral Communication
  - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions.
• Motivation
  - Sets and achieves challenging goals;
  Demonstrates persistence and overcomes obstacles;
  Measures self against standard of excellence.
• Planning/Organizing
  - Prioritizes and plans work activities;
  Uses time efficiently;
  Plans for additional resources;
  Sets goals and objectives.
• Professionalism
  - Approaches others in a tactful manner;
  Responds well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Quality
  - Demonstrates accuracy and thoroughness;
  Applies feedback to improve performance;
  Monitors own work to ensure quality.
• Quantity
  - Meets productivity standards;
  Completes work in timely manner;
  Works quickly.
• Adaptability
  - Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Dependability
  - Follows instructions, responds to management direction;
  Takes responsibility for own actions.

• Demonstrated knowledge of debits and credits
• Working knowledge of the Vertex Teller, Onboard Deposits, CRM, Jack Henry Experience, Jabber and Cisco Telephone systems
• Experience with customer relations
• Demonstrated ability to use a computer.
• Willingness to learn and speak with customers about products and services and to learn cross‑selling skills.
• Excellent communication skills.
• Detail oriented, with patience for performing repetitive tasks.
• Skillful and…