Patient Service Representative-Surgical Care Cancer Care

Description
Medical Group Practices

Clerical/Administrative Support
Req #: 70441

For a limited time, Maine Health is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current Maine Health employees are ineligible; former Maine Health employees are ineligible until greater than 6 months separation from employment.

Patient Service Representative (PSR)
Department: Surgical Care Portland - Cancer Care
Organization: Maine Health
Location: 887 Congress Street, 4th Floor, Portland, Maine
Schedule: 24 hours per week (flexible days and hours), consistent schedule
Remote Flexibility: On-site only (no remote option)

Position Summary

Maine Health is seeking a compassionate, organized, and patient-focused Patient Service Representative (PSR) to join our Surgical Care Portland - Cancer Care team.

As the first point of contact for our patients, the PSR plays a vital role in delivering an exceptional patient experience. This position is ideal for someone who thrives in a collaborative healthcare environment and is committed to supporting patients with professionalism and empathy.

We are a patient-centered, team-focused group with a strong and supportive administrative team. Employee engagement is high, and we pride ourselves on fostering a positive, collaborative workplace culture.

Key Responsibilities

• Greet and check in patients in a courteous and professional manner
• Answer and manage incoming telephone calls
• Schedule and coordinate patient appointments
• Verify and update patient information
• Perform general office and administrative duties as assigned
• Support providers and clinical staff to ensure smooth daily operations

Required Minimum Knowledge, Skills, and Abilities (KSAs)

Education:

High school diploma or GED preferred.

License/

Certifications:

N/A

Experience:

Previous office experience with medical office experience preferred.

Additional Skills/Requirements

Required:

N/A

Additional Skills/Requirements Preferred:
Proficient computer skills.

Hiring Scam Alert

Maine Health will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in . If you suspect fraudulent activity, please report it immediately to [email protected] .

Additional Information

With a career at any of the Maine Health locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

Maine Health remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact [email protected]