Westin Portland Harborview - Housekeeper Lead

Overview

Westin Portland Harborview – Housekeeper Lead. Address: 157 High Street, Portland, ME, 04101.

A Housekeeper Lead will perform the same duties as a Housekeeper, but also serve as the primary point of contact for questions and/or be assigned special projects. In addition to serving as a lead, this role is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking carts with room supplies, and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures.

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Supervisory and/or leadership experience is desirable.
• Strong attention to detail with the ability to communicate effectively with guests and team members verbally or in written form.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations.

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Thoroughly clean and restock the required number of guest rooms per shift.
• Complete all pre-cleaning duties, including guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guest rooms.
• May assist with inspecting rooms and/or providing oversight of room attendant duties, as requested.
• Perform other tasks/jobs as assigned by the supervisor or manager.

• Access to back-of-house areas of the hotel and sensitive information
• Interact and occasionally have unsupervised contact with guests and/or colleagues
• Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets
• Maintain a high level of trust and responsibility
• Represent the company with a certain level of reputation and good character as well as exercise sound judgement

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• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property information:
The Westin Portland Harborview provides travelers a perfect vantage point to explore Maine's largest city. Originally opened in 1927 as the Eastland Park Hotel, this historic hotel has been immaculately restored. Guests can enjoy on-site dining, including the Top of the East rooftop restaurant with panoramic views, and nearly 15,000 square feet of event space and a grand ballroom.