Rooms Divisions Manager

Job Overview

The Longfellow Hotel, a 48-room luxury boutique hotel is seeking a Rooms Division Manager.

Our Rooms Division Manager will ensures guests have a seamless experience from check-in to check-out, encompassing housekeeping, front desk, and valet. By maintaining the highest standards of service, the Rooms Division Manager ensures that all guest accommodations are not only comfortable but also meet the specific needs and expectations of each visitor. Coordination with other departments is essential to address any guest concerns promptly and efficiently, thereby upholding the Longfellow Hotels reputation for excellence and contributing to its overall success.

Through effective leadership and management, this role will directly influence guest satisfaction, operational efficiency, and the financial performance of the rooms division.

The Longfellow Hotel is managed by Uncommon Hospitality, a family run hospitality company based in Portland, ME. Longfellow Hotel is the 4th managed property in the Uncommon portfolio which also includes The Francis Hotel (Portland), The Colonial Inn and The Admiral’s Inn (both in Ogunquit).

As a valued member of our team, you will be eligible for the various benefits:

• Discounted Hotel Stays Across New England through NEIRA
• Discounted Hotel Stays throughout the world at SLH properties
• Individual Coverage for Health, Dental & Vision
• Unlimited PTO Policy
• Discounted meals at our food & beverage outlets Twinflower Cafe and Fiveof Clubs
• Discounted spa services at Astraea Spa
• Parental Leave
• Bereavement Leave
• Access to career development and advancement courses
• Voluntary enrolment in Uncommon Hospitality IRA plan matching up to 3% contributions

• Oversee the daily operations of the front desk, housekeeping, and valet departments to ensure optimal guest satisfaction and adherence to the hotel’s standards
• Develop and implement policies and procedures for the rooms division to maximize efficiency, improve service quality, and ensure compliance with health and safety regulations.
• Manage room inventory and pricing strategies in coordination with the revenue management team to optimize occupancy rates and revenue.
• Coordinate with the maintenance department to ensure all guest rooms and public areas are in excellent condition and any issues are promptly addressed.
• Handle guest complaints and feedback, taking immediate corrective action when necessary to resolve conflicts and prevent recurrence.
• Prepare and manage the budget for the rooms division, including forecasting and controlling expenses to meet financial objectives.
• Train, mentor, and evaluate the performance of rooms division staff, promoting a culture of high performance and continuous improvement.
• Liaise with the sales and marketing department to support promotional activities and accommodation packages that enhance guest experience and hotel revenue.
• Ensures guest satisfaction and problem‑solve when things go wrong, including conflict resolution and sound judgment.
• Deep understanding of Uncommon Hospitality’s core values and the Longfellow Hotels brand standards with the ability to communicate those values and standards to the team.

• Passion for exceptional hospitality
• Strong leadership and team management skill
• 2+ years of hospitality management experience
• Proficiency in hotel management software such as Stayn Touch
• Excellent communication and interpersonal abilities
• Desire to collaborate with other department heads
• Able to work weekends, nights, and some holidays
• A genuine sense of empathy and care towards others
• Luxury hotel experience preferred

Please send us your resume & cover letter, we would love to hear from you!

Job Type: Full-time

Salary rate: $68,000