Rooms Division Manager

Overview

Lead our team using your problem-solving skills and leadership abilities. As the Rooms Division Manager, you will work hands-on and serve as a role model for guidance, leadership, and support in all hotel areas including Front Desk, Housekeeping, Food & Beverage, and Maintenance. You will ensure that all departments operate efficiently and that guest and associate satisfaction is a top priority.

The Courtyard by Marriott Portland Downtown Waterfront offers an opportunity to grow guest satisfaction and associate morale, with the expectation that progress happens quickly as the next manager steps into this role.

• Oversee and manage the hotel's daily operations, including front desk, housekeeping, maintenance, transportation, and food & beverage departments (i.e., all hotel departments).
• Oversee the training and ongoing performance of associates.
• Assist with budgeting and financial management of the hotel.
• Maintain knowledge of the local area, events, and hotel offerings.
• Maintain good customer relations, answer questions, and resolve concerns in a timely manner.
• Maintain communication between departments.
• Troubleshoot and resolve issues that may arise.
• Complete administrative reports as requested.
• Interface with the sales department and revenue management to ensure groups, corporate guests, and events are executed as contracted.

Maine Course Hospitality Group s purpose is to Positively Impact Lives. Our culture is driven by our leaders and associates daily. Living by this philosophy is a must and non-negotiable. Our leaders are expected to place focus on Our Core Values:
Integrity, Family, Fun, and Respect during every shift.

• Weekly paycheck
• Bonus potential
• 401k plus generous company match
• Paid time off
• Health
• Dental
• Vision
• Travel discounts
• Company scholarships for you or your family
• Leadership and operational education opportunities

• Strong customer service skills with a focus on guest satisfaction.
• Strong interpersonal skills in person, written, and over the phone.
• Excellent problem solving and conflict resolution skills.
• Ability to manage and motivate staff members.
• Ability to stand and walk for extended periods of time.
• Minimum 5-10 years hotel experience, and 5 years or more in a managerial role.
• Schedule flexibility – ability to fill in shifts 24 hours a day.
• Availability nights and holidays.
• Weekends are a must as these are the busiest days at the hotel; days off will regularly be on weekdays.
• Consistent 2pm-12am shift coverage, providing Manager on Duty support during evening/night hours.
• Knowledge and experience in a busy hotel with all segments of business.
• Please attach resume with relevant experience for consideration.