Guest Services Agent

Join Our Team at The Docent’s Collection – Portland, Maine!

We are looking for a Full-Time Hotel Guest Service Agent
, Hotel Front Desk Clerk
, or Hotel Front Office Agent to join our dynamic hospitality team.

Located in Portland’s historic Old Port, The Docent’s Collection offers private lofts with modern kitchens, allowing guests to enjoy local Portland cuisine. Proudly ranked #3 on Trip Advisor, the collection reflects a commitment to personalized and luxurious stays.

As a Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk, you’ll be at the forefront of delivering exceptional service from check‑in to check‑out. With a convenient location near the airport, you’ll interact with a diverse range of travelers, build strong communication and problem‑solving skills, and contribute to a supportive, close‑knit team that values every contribution.

Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

• Guest Check‑In and Check‑Out:
  Assist guests efficiently, ensuring a smooth welcome.
• Reservations Management:
  Handle room reservations, cancellations, and modifications accurately.
• Customer Service:
  Respond promptly and professionally to inquiries, complaints, and special requests.
• Payment Processing:
  Manage payment transactions, ensuring accuracy and policy compliance.
• Communication Hub:
  Coordinate with housekeeping and maintenance to address guest needs.
• Providing Information:
  Offer details about hotel services, amenities, local attractions.
• Problem‑Solving:
  Resolve guest concerns effectively, escalating when necessary.
• Maintaining Records:
  Keep accurate and organized PMS records of stays, payments, and interactions.
• Promoting Hotel Services:
  Upsell rooms and amenities such as dining options.
• Ensuring Security:
  Follow safety and security protocols, verify , monitor suspicious activity.

• Previous experience in customer‑facing roles such as hospitality, retail, or food service.
• Strong interpersonal skills and a focus on exceptional service.
• Familiarity with computers and software systems, especially reservation or PMS.
• Strong verbal and written communication skills.
• Experience handling complaints or resolving conflicts calmly.
• Ability to manage multiple tasks simultaneously.
• Familiarity with front desk operations or reservation systems is a plus.
• High school diploma or equivalent.

Experience with irregular hours, such as evenings, weekends, or holidays, demonstrates adaptability. Applicants should be flexible to work weekends and holidays.

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest and associate satisfaction, market premiums, and superior ROI.

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Portland, Maine! Apply today!