General Manager

Fathom Companies is seeking an exceptional hospitality leader to become the next General Manager of Canopy by Hilton Portland Waterfront
, one of Portland’s premier lifestyle hotels.

This is not a turnaround opportunity. It is an opportunity to lead an established, award winning hotel with a talented team, strong culture, exceptional brand recognition, and a proven record of success.

For the best possible reason:
career growth within Fathom Companies.

Our current General Manager is staying with Fathom and has been selected to lead the opening of the highly anticipated Monument Hotel in Portland, Maine, scheduled to open in 2027.

We believe strongly in developing talented leaders and creating meaningful opportunities for them to grow within our organization. Now we are looking for the leader who will write the next chapter at Canopy Portland Waterfront.

Since opening in 2021, Canopy Portland Waterfront and its leadership team have earned significant recognition from Hilton and the hospitality industry.

• Award of Excellence
• Make It Right Award

• Award of Excellence
• Make It Right Award
• Canopy by Hilton General Manager of the Year

• Canopy by Hilton General Manager of the Year
• General Manager selected by Hilton as the Lifestyle GM representative for the collection as part of Hilton’s Customer Promise initiative

The Connie Award is Hilton’s highest hotel honor
, and Canopy Portland Waterfront received the award as the highest ranking Canopy hotel in the Americas.

The property was also recognized with the 2021 International Interior Design Association New England Chapter Hospitality Hotel/Lodging Award.

Success like this does not happen by accident. It is the result of an exceptional team, thoughtful leadership, a strong culture, and a commitment to memorable guest experiences.

Our next General Manager will be entrusted with continuing and building upon that success.

Located in the heart of Portland’s historic Old Port, Canopy by Hilton Portland Waterfront is a 135 room lifestyle hotel designed to reflect the character, energy, food, art, and culture of Portland.

The hotel features:

• Meeting and event space
• Views of Portland’s working waterfront and Casco Bay

This is a highly visible leadership role within the hotel, Fathom Companies, Hilton, and the greater Portland community.

The General Manager serves as the hotel’s primary strategic and operational leader and is ultimately responsible for the property’s performance, culture, guest experience, financial results, and continued success.

We are looking for a leader who can think strategically while remaining connected to the day to day operation.

You should be equally comfortable reviewing a P&L, analyzing a forecast, developing a department leader, meeting with ownership, walking guestrooms, engaging with associates and guests, evaluating the food and beverage experience, or representing the hotel in the community.

• Lead, coach, develop, and inspire the hotel’s leadership team
• Protect and strengthen the culture that has contributed to the property’s success
• Maintain exceptional guest satisfaction while identifying opportunities to elevate the guest experience
• Provide leadership across Rooms, Food and Beverage, Housekeeping, Engineering, Sales, Revenue Management, Finance, and Human Resources
• Maintain overall responsibility for the hotel’s P&L, revenue performance, profitability, cost management, and return on investment
• Lead budgeting and forecasting efforts
• Partner closely with Fathom’s corporate Operations, Finance, Human Resources, Revenue Management, and Sales and Marketing teams
• Recruit, retain, coach, and develop exceptional…