Front Desk Supervisor

• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Interact with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
• Maintain cleanliness of Lobby + Front Desk areas, restocking area where needed.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Assist with VIP meet & greets at check in whenever possible. Walk VIP rooms to ensure amenities and room meet arrival standards.
• Manage Guest requests, inquiries, and complaints promptly, escalating to FOM where necessary.
• Ensure that guest complaints are entered and resolved by end of shift.
• Compose handover report
• Participate and conduct AM/PM shift meetings ensuring team is well informed.
• Monitor the performance, standards, and appearance of the team with an emphasis on training and team work by coaching and supporting associates.
• Maintain and encourage a professional atmosphere at all times (conversations, tone, demeanor, uniforms, etc.)
• Assist with employee recognition and appreciation
• Maximize sales revenues through up-selling and train agents on up-sell techniques.
• Review remaining due out rooms and place courtesy calls.
• Assist with weekly or biweekly inventory
• Perform other duties as requested by management.

• You are a great communicator both verbally and in writing.
• Outstanding organizational and time management processes.
• Must be knowledgeable of management company policies and property community policies.
• Exhibits a high level of professionalism in all interactions/situations.

• 3+ years’ hospitality experience, preferably in the luxury lifestyle hotel
• 1+ year leadership experience
• Must be knowledgeable of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Must be able to maintain confidentiality of sensitive guest and colleague information.
• Capacity to work varied shifts – including weekends and holidays.
• Ability to develop, plan, and implement short and long-range goals.

Compensation for this position ranges from $24-25/hr

No

Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. Theobjectiveof all positions is to effectively provide the services personally, or toimmediatelyreferrequeststotheappropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position.

Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

This employer is required tonotify all applicants of their rights pursuant tofederal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Dedicated employee parking lot pass with company contribution forfull time employees,fully-fundedfor salaried managers
• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
• Flexible and understanding work-life equality
• Family Matters Program of10+ weeks fullypaid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with…