Systems Programmer​/Analyst

Systems Programmer/Analyst

Responsible for configuration, development, integration, and support of enterprise business and student information systems that underpin the university’s core administrative and academic operations. Report directly to the Director of Enterprise Application Platform Services, serving as a technical expert for systems spanning student lifecycle management, ERP, CRM, HR, and recruitment.

• Configure, develop, test, and maintain applications across enterprise systems (ERP, SIS, CRM, HRIS, and related platforms).
• Design and build custom workflows, integrations, reports, and system enhancements.
• Perform system upgrades, patches, and release management in coordination with ITS teams.
• Support user‑facing portals and system interfaces.
• Develop and maintain integrations using APIs, middleware, and ETL processes.
• Ensure accurate and consistent data flow across student, HR, finance, and CRM systems.
• Troubleshoot integration issues and implement monitoring and alerting solutions.
• Support data quality, reporting, and compliance requirements.
• Support systems across student lifecycle, CRM, HR, payroll, and recruiting.
• Partner with stakeholders to translate business needs into technical solutions.
• Configure system rules, modules, and workflows aligned with institutional policies.
• Manage role‑based access and ensure data security and regulatory compliance (FERPA, HIPAA).
• Develop reports, dashboards, and data extracts to support operations and decision‑making.
• Provide Tier 2/3 technical support and maintain system documentation.
• Serve as a technical liaison with vendors and support enterprise system projects.
• Identify opportunities to improve system performance, integration, and user experience.
• Stay current with enterprise technologies and higher education best practices.
• Perform other duties as assigned.

• Bachelor’s degree in computer science, information systems, information technology, or related field; or equivalent education and experience.
• 3 to 5 years of progressively responsible experience in enterprise systems administration, configuration, development, or support in a complex multi‑system environment.
• Experience with at least one major enterprise student information or ERP platform (e.g., Ellucian Banner, Oracle Student, Workday Student).
• Experience developing and maintaining system integrations using APIs, ETL tools, middleware, or file‑based exchange methods.
• Proficiency in one or more programming or scripting languages relevant to enterprise systems development (SQL, PL/SQL, Python, Java, Groovy, Apex).
• Solid understanding of relational database concepts and ability to write and optimize complex queries.
• Knowledge of enterprise systems security administration, role‑based access control, and data governance principles.
• Strong analytical and problem‑solving skills with ability to translate functional requirements into technical solutions.
• Excellent written and verbal communication skills for explaining technical concepts to non‑technical partners.
• Ability to work effectively across organizational boundaries with diverse stakeholders.
• Commitment to data privacy, information security, and institutional policy compliance.

• Experience with multiple enterprise platforms spanning student, ERP, SIS, HR, financial, and CRM functions in higher education.
• Hands‑on experience with Salesforce or another enterprise CRM platform, including configuration, custom development, and integration.
• Familiarity with higher education‑specific data standards and reporting requirements.
• Experience with identity management and single sign‑on integration (LDAP, SAML, Shibboleth, Microsoft Entra ).
• Knowledge of cloud‑hosted enterprise platform models (SaaS) and experience managing vendor‑hosted system environments.
• Experience supporting or participating in major enterprise system implementations or upgrades.
• Relevant vendor or platform certifications.
• Experience with agile or iterative delivery methods in an enterprise systems context.

• Multiple health and dental plan options, plus vision coverage.
• Up to 8% retirement plan match.
• Generous leave time: vacation, sick, personal, and…