Operations Analyst

Starting salary shall be between the minimum $68,997.00 and step three $75,395.00 of the salary plan, depending on qualifications. A starting salary above step three may be approved based on qualifications that significantly exceed the minimum requirements.

JOB CLASSIFICATION INFORMATION

Department:
Planning FLSA Status Non-Exempt

Supervisor:
Director of Transit Development Salary Band C4

Supervision Level: Non-Supervisory Salary Min: $68,997.00

Employee Group:
Non-union Salary Mid: $79,986.00

Drug Screen: N Salary Max: $92,726.00

Physical: N Last Comp Review: 03/2026

PURPOSE-DISTINGUISHING FEATURES

The Operations Analyst is responsible for compiling, analyzing, and presenting datasets to improve GP Metro’s performance, identify weaknesses and opportunities, and to inform staff, the public, and our Board of Directors on key performance metrics. The Operations Analyst uses operations data, such as APC (Automatic Passenger Counters), AVL (Automatic Vehicle Location), and GIS (Geographic Information Systems), to perform complex data analysis, mapping, and operational studies to identify inefficiencies and optimize transit service and fleet utilization.

This role requires a high degree of independent analysis and the ability to synthesize data into actionable reports for executive leadership and the Board of Directors.

MINIMUM QUALIFICATIONS

Experience:

One or more years of recent experience in transit planning, data analysis, or related field involving complex project management. Advanced experience using Microsoft Excel for data analysis, performance reporting, statistical evaluation, and graphical presentation of operational metrics. Experience using Geographic Information Systems (GIS), preferably ESRI ArcGIS, to perform spatial analysis, develop maps, and support transit planning and operational decision-making.

Education:

Bachelor degree in Urban Planning, Business Administration, Geography, Data Science, or related field is preferred.

REPRESENTATIVE DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Collects, maintains, and interprets ridership, system performance, and service evaluation data to identify operational opportunities and bottlenecks. Conducts route-level performance analysis to recommend frequency adjustments, running time changes, and stop optimizations. Utilizes GIS software to create detailed maps and visual presentations for bus routes, stops, and demographic analysis for public and internal use. Performs studies and surveys to recommend improvements for organizational efficiency and service development.

Leads the development of vehicle blocks and operator shifts (run-cutting) to ensure cost-effective service delivery, in coordination with the Transportation Manager. Maintains the General Transit Feed Specification (GTFS) data to ensure accurate real-time information for passenger apps and Google Maps. Establishes and maintains relationships with government agencies, community groups, and the public; investigates and responds to service requests. Leads development and evaluation of passenger surveys and public participation strategies.

Assists in the preparation and submission of National Transit Database (NTD) reports and conducts Title VI equity analyses for service changes. Monitors and reports on Mean Distance Between Failures (MDBF) and road call trends to identify recurring mechanical issues across the fleet. Evaluates preventive maintenance (PM) compliance and shop productivity metrics to assist the Maintenance Manager in optimizing labor and parts allocation.

Coordinates with the Maintenance Manager to analyze the lifecycle of vehicles and components to support the development of long-term fleet replacement and capital improvement plans. Develops and maintains departmental dashboards tracking KPIs such as On-Time Performance (OTP), missed trips, and passengers per revenue hour, and other useful metrics. Occasionally conducts field observations and…