Program Manager

Job Description

Arkatechture is seeking a Program Manager to support our growing Product organization, which spans two critical verticals:
Content, focused on customer‑facing features and experiences, and Platform, focused on infrastructure, scalability, and core systems.

This role will sit within the Product team and partner closely with Implementation and Support to ensure execution aligns with strategic priorities and customer outcomes. The Program Manager will collaborate with Product and Technology leadership and work cross‑functionally with solution architects, system administrators, developers, and stakeholders to plan and deliver new product capabilities and enhancements. Deliveries will follow agile, incremental methodologies aligned with the product roadmap and long‑term vision.

• Lead and facilitate Agile ceremonies including daily standups, sprint planning, reviews, and retrospectives across multiple cross‑functional teams
• Champion Agile best practices while adapting frameworks pragmatically to meet team and organizational needs
• Partner closely with the Head of Product and CTO to ensure requirements are clearly understood, properly prioritized, and aligned with sprint capacity
• Support backlog management, refinement and prioritization efforts; ensure Jira hygiene, story refinement, and development readiness
• Partner with development teams to drive accurate estimation and task breakdown within Jira
• Coordinate sprint planning to ensure commitments are realistic and aligned with roadmap priorities
• Manage increments and milestones, ensuring alignment with staffing plans and strategic timelines
• Proactively identify risks, issues, and dependencies and communicate them clearly to stakeholders
• Maintain comprehensive visibility into progress, blockers, and team capacity across all active initiatives
• Provide consistent, structured updates including risk assessments and mitigation plans tailored to technical and non‑technical audiences
• Develop and maintain clear reporting artifacts, including dashboards and executive summaries, highlighting timelines, dependencies, risks, and key performance indicators such as OKRs and KPIs
• Develop and communicate a forward‑looking delivery plan that maps team capacity to roadmap initiatives over a rolling twelve‑month horizon
• Drive alignment and accountability across delivery teams to ensure sprint commitments and delivery targets are met
• Monitor scope to ensure work is realistically defined and sequenced, while proactively removing blockers and escalating risks when necessary
• Partner with product tech leads to balance velocity, technical debt, and timeline commitments in support of long‑term product health
• Identify and manage cross‑team dependencies to ensure sequencing and coordination across parallel initiatives
• Establish and monitor delivery performance metrics including predictability, cycle time, and release quality to drive continuous improvement
• Maintain visibility into team capacity across competing priorities and provide structured reporting to Product leadership and stakeholders
• Translate the product roadmap into a resource‑, multi‑quarter delivery plan that aligns capacity with strategic initiatives and provides early visibility into staffing gaps, milestone risk, and execution feasibility
• Collaborate on sprint forecasting and release planning to support go‑to‑market timelines, implementation schedules, and customer commitments
• Identify process gaps and delivery inefficiencies and recommend scalable, sustainable improvements
• Contribute to building operational playbooks and knowledge management documentation within Confluence
• Support structured defect tracking, root cause analysis, and post‑mortem reviews to drive measurable improvements in delivery performance

• 7 or more years of experience in Program Management, Agile Delivery, or Technical Delivery roles within SaaS, data, or Dev Ops‑driven environments
• Strong working knowledge of Scrum, Kanban, and hybrid Agile delivery frameworks, with the ability to apply them pragmatically at scale
• Demonstrated experience partnering directly with Product to drive prioritization, roadmap planning, and…