Principal Consultant - ServiceNow; m​/w​/d

Principal Consultant
- Service Now

Do you love Service Now, strategic responsibility, and want to shape complex enterprise-level transformation projects?

As a Principal Service Now Consultant at Devoteam, you will be part of an agile, European team with over 500 tech experts and 200 certified consultants who are passionate about turning Service Now platforms into real digital success stories.

Our focus:
Creating impact for customers – through sustainable process optimizations, excellent architecture, and scalable Service Now solutions. Our mission:
Trusted advisor for Service Now-based transformations in IT & Business.

Our benefits for you:

• Top modern offices in Munich & Frankfurt – centrally located
• Remote & hybrid working:
  Shape your working time & place flexibly
• Devoteam Academy:
  Certified trainings & language courses included
• International career paths for your next big step
• Gaming lounge for the creative break
• Regular events & team parties for real team spirit
• Referral bonus for employee recommendations
• High-end IT equipment:
  You decide what you want to work with
• Corporate benefits:
  Exclusive discounts e.g. on technology, fashion, travel
• Job Rad & other mobility benefits
• Secure your future:
  Company pension & profit sharing
• Mentoring & onboarding day for your perfect start with us

In this position, you will take on a leading role in strategic and complex Service Now transformation projects: from architecture and roadmap to design & implementation, roll-out, governance, and continuous optimization.

Your tasks:

• You act as a lead architect and strategic advisor for our customers and translate business strategies into scalable, secure, and sustainable Service Now solutions.
• You accompany international companies in the digital transformation of their IT and enterprise service processes.
• You take on the role of a trusted advisor for stakeholders up to C-level and are the central contact person – internally & externally.
• As a principal consultant, you are responsible for the professional and technical quality of complex customer projects and contribute significantly to their success.
• You lead workshops for requirement capture, process definition, reengineering, gap analysis, and solution architecture.
• You develop Service Now target architectures, roadmaps, and technical specifications for enterprise-level implementations.
• You act as a subject matter expert for several Service Now modules, e.g., ITSM, ITOM, HRSD, CSM, CMDB, or CSDM.
• You are responsible for the conception of complex integrations and customer-specific applications on the Service Now platform.
• You support pre-sales activities, e.g., through solutioning, technical demos, effort estimations, and architectural concepts.
• You take on technical leadership responsibility and mentor senior and junior consultants through coaching, quality assurance, and best practices.
• You develop your own expertise further and actively give back knowledge to the team: mentoring, community, tools, methods, and thought leadership.

• Minimum 9 years of experience in consulting or IT services, with at least 5 years focused on Service Now
• Proven experience in leading large, complex, and multi-modular Service Now implementations
• Deep expertise in the Service Now ecosystem as well as in architecture, platform design, and technical implementation
• Service Now Certified System Administrator (CSA) and at least one Certified Implementation Specialist certification, e.g., CIS-ITSM, CIS-ITOM, or comparable
• Strong knowledge in JavaScript, Glide API, as well as web services, e.g., REST and SOAP
• Confident in process modeling, process optimization, and translating professional requirements into technical solutions
• Very good German and English skills
• Experience with agile methods, e.g., Scrum or Kanban

You also convince us through:

• Knowledge in several Service Now areas such as ITSM, ITOM, CMDB, CSDM, GRC, HRSD, CSM, or Asset Management
• Hands-on experience with platform implementation, data modeling, integrations, and IT service processes
• The ability to communicate technical and strategic topics to stakeholders up to C-level
• A visionary, consulting-strong personality with ownership…