IT Support Specialist; ISS

Job Overview

We are seeking an IT Support Specialist to provide hands‑on technical support for end users, devices, applications, and technology systems across the agency. The role addresses hardware and software issues, manages user access, supports enterprise applications, and assists with onboarding, training, and documentation, ensuring a reliable technology environment for BOLI staff.

• Provide customer service and software support by responding to user requests, resolving application issues, installing and updating software, conducting training, and administering patch management.
• Support hardware setup and maintenance, including configuring, deploying, and disposing of devices, managing inventory, and assisting with printers, copiers, phones, and peripherals.
• Provide application and database user support for systems such as SharePoint and case‑management tools, including troubleshooting, access management, testing, and vendor coordination.
• Prepare technical and user documentation, maintain knowledge‑base resources, and support onboarding and orientation.
• Participate in technology projects, system improvements, and maintenance of ISU policies, standards, and procedures.
• Perform other duties as assigned, contributing to team success and continuity of support services.

• Four (4) years of information systems experience in an agreed area, OR an Associate’s degree in Computer Science, Information Technology, or a related field, along with two (2) years of information systems experience in an agreed area; or a Bachelor’s degree in Information Technology, Computer Science, or a related field may substitute for all of the above.

• Proficiency in diagnosing and resolving hardware, software, and peripheral issues across Windows‑based environments.
• Experience with device imaging, workstation setup, configuration, deployment, and lifecycle management.
• Ability to manage user accounts, permissions, and security tools such as MFA, encryption, and antivirus systems.
• Experience with administering and supporting enterprise applications and tools such as Microsoft 365, SharePoint, case‑management systems, and remote support utilities.
• Knowledge of network fundamentals, including basic LAN troubleshooting, cable testing, and connectivity diagnostics.

Full‑time, limited‑duration, union‑represented position with potential transition to a permanent role. Benefits include 11 paid holidays per year, vacation and sick leave, a comprehensive medical, vision, and dental package, a pension and retirement program, and opportunities for advancement within BOLI and other state agencies. Eligible for the Public Service Loan Forgiveness Program.

The Oregon Bureau of Labor and Industries is an equal opportunity employer committed to workforce diversity. Veterans’ preference is available. BOLI does not offer visa sponsorship. Employment is contingent upon a criminal background check and successful completion of the I‑9 and E‑Verify procedures.