Application Support Engineer

Description

Tier 1 & 2 IT Support Specialist (Onsite)

We're looking for a hands-on IT Support Specialist who can keep our internal users productive, happy, and (mostly) calm when technology decides to have a moment. This role goes beyond traditional support-you'll also become the go-to expert for our core business applications and partner with external vendors to keep critical systems running smoothly.

Location:

Onsite

Salary: $65,000 - $75,000 (depending on experience)

What You'll Do:

+ Provide Tier 1 & 2 support for internal users (deskside + remote)

+ Troubleshoot hardware, software, and basic network issues quickly and effectively

+ Manage users, access, and permissions within Entra  (Azure AD)

+ Support device deployment, configuration, and policy management with Microsoft Intune

+ Image, configure, and maintain laptops and mobile devices

+ Act as the SME for core business applications, troubleshooting issues and driving improvements

+ Work closely with external vendors to resolve application issues and ensure system reliability

+ Document solutions, processes, and recurring issues

What You Bring:

+ Experience in Tier 1/2 IT Support or Help Desk environments

+ Hands-on experience with Entra  Intune

+ Strong troubleshooting skills across Windows environments (macOS a plus)

+ Experience supporting internal business applications (ERP, CRM, or SaaS platforms)

+ Ability to coordinate with vendors and manage escalations effectively

+ Strong communication skills-able to translate technical issues into plain English

+ Ability to prioritize in a fast-paced, user-facing environment

'Nice-to-Have:

+

Experience with ticketing systems (Service Now, Jira, etc.)

+ Exposure to endpoint security tools and best practices

+ Familiarity with M365 ecosystem

+ A sense of humor-because not every "urgent" ticket is actually urgent

Why Join:

+ Growth path into an Application SME role

+ Exposure to modern Microsoft tools and enterprise systems

+ High-visibility role supporting both users and mission-critical platforms

If you enjoy solving problems, working directly with end users, and owning key applications-not just resetting passwords-we'd love to connect.

Requirements Technology Doesn't Change the World, People Do.®

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