Application Support Engineer Portland, ME
Job in
Portland, Cumberland County, Maine, 04101, USA
Listed on 2026-07-01
Listing for:
Robert Half
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Tier 1 & 2 It Support Specialist (Onsite)
We're looking for a hands-on IT Support Specialist who can keep our internal users productive, happy, and (mostly) calm when technology decides to have a moment. This role goes beyond traditional support—you'll also become the go-to expert for our core business applications and partner with external vendors to keep critical systems running smoothly.
Location:
Onsite
Salary: $65,000 – $75,000 (depending on experience)
What You'll Do:
- Provide Tier 1 & 2 support for internal users (deskside + remote)
- Troubleshoot hardware, software, and basic network issues quickly and effectively
- Manage users, access, and permissions within Entra (Azure AD)
- Support device deployment, configuration, and policy management with Microsoft Intune
- Image, configure, and maintain laptops and mobile devices
- Act as the SME for core business applications, troubleshooting issues and driving improvements
- Work closely with external vendors to resolve application issues and ensure system reliability
- Document solutions, processes, and recurring issues
What You Bring:
- Experience in Tier 1/2 IT Support or Help Desk environments
- Hands-on experience with Entra Intune
- Strong troubleshooting skills across Windows environments (macOS a plus)
- Experience supporting internal business applications (ERP, CRM, or SaaS platforms)
- Ability to coordinate with vendors and manage escalations effectively
- Strong communication skills—able to translate technical issues into plain English
- Ability to prioritize in a fast-paced, user-facing environment
'Nice-to-Have:
- Experience with ticketing systems (Service Now, Jira, etc.)
- Exposure to endpoint security tools and best practices
- Familiarity with M365 ecosystem
- A sense of humor—because not every "urgent" ticket is actually urgent
Why Join:
- Growth path into an Application SME role
- Exposure to modern Microsoft tools and enterprise systems
- High-visibility role supporting both users and mission-critical platforms
If you enjoy solving problems, working directly with end users, and owning key applications—not just resetting passwords—we'd love to connect.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×