Tech Support Student Assistant

Job Title

Tech Support Student Assistant

IT Process and Planning JM

Student (Fixed Term)

Beginning late Spring of 2026 until eligibility ends

1

The Tech Support Assistant will serve as the first point of contact for customers at the Tech Support Lounge. This role involves greeting customers, providing initial diagnosis and troubleshooting of technical issues, and offering general support for a range of technology-related problems. The position aims to ensure a high level of customer satisfaction through effective and efficient service delivery. The Tech Support Lounge offers services such as a Loaner Computer Program, Hardware Diagnostics, Guided Software Diagnostics and Repair, a Repair Depot, a Safe Vendor Meeting Zone, and a DIY Repair Bench.

• Work assignments are completed under close supervision.
• Procedures are well established.
• Employees typically follow well-defined policies and procedures.

• Greet customers promptly and courteously as they arrive at the Tech Support Lounge.
• Conduct initial assessments of customer-reported technical issues.
• Perform basic troubleshooting and diagnosis for hardware and software problems.
• Assist customers with loaner computer program requests and explain the terms and conditions.
• Guide customers through software diagnostics and repair processes, including OS updates, virus removal, and data backup.
• Facilitate the shipping and receiving of laptops for manufacturer repairs and manage loaner computer logistics.
• Provide a safe environment for vendor meetings and assist in scheduling the use of workbenches.
• Escalate complex issues to full-time staff as needed.
• Maintain accurate records of customer interactions and service provided.
• Provide guidance and support on the use of university-supported technology and software.
• Collaborate with team members to improve service processes and customer experience.
• Participate in training sessions to stay updated on the latest technology and support techniques.

Minimal training or prior knowledge of work is required.

• Basic knowledge of computer hardware and software.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer service experience or a strong desire to help others.

• Prior experience in a technical support role.
• Familiarity with university-specific technology and software systems.
• Ability to diagnose and resolve common technical issues.
• Experience with customer service or in a retail environment.
• Strong organizational skills and ability to multitask.
• Demonstrated ability to learn new technologies quickly.

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices.

Requests for reasonable accommodations for disabilities related to employment should be directed to ADA Faculty

Staff or .

Requests for reasonable accommodations for disabilities related to employment should be directed to ADA Faculty

Staff or . Questions and follow-ups regarding requests should also be directed here.

A criminal background check may be required. All campuses are smoke- and tobacco-free campuses.

Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.