Sr Project Management Analyst

Job Description

Motorola Solutions (MSI) is seeking a Senior Project Management Analyst to support the Global Navy and Air Force Sustainment Programs. This critical role ensures the delivery of high‑quality products and services throughout the deployment lifecycle. As part of a strategic quality team, you will address complex customer issues and drive service excellence.

• Data Analysis & Reporting: Analyze system performance metrics, including ticket closure rates, response times, and equipment failure/repair data. Conduct weekly root cause analysis for P1 and P2 incidents to provide actionable solutions for the military. Develop comprehensive weekly, monthly, and quarterly reports on system health and SLA performance.
• Cross-Functional Collaboration: Partner with Supply Chain, Product Groups, Sales, and Deployment teams to drive unified resolutions for quality issues.
• Customer Interface: Act as the primary quality representative for strategic customers. Manage expectations during high-priority incidents and serve as the face of Motorola Solutions for internal field teams and government stakeholders.
• Issue Resolution: Lead root cause analysis (RCA) and execute corrective or preventive actions throughout the deployment lifecycle to ensure verified closure for the customer.
• Product Quality Support:
  • Manage containment
  • Ensure proper RCA is conducted
  • Provide stakeholder guidance, communicate status, and set expectations
  • Assume decision-making authority for warranty/replacement transactions (PLAN‑X, SP Authorizations)
• MTN Support:
  • Work with the Product Group on a program to reduce the complexity and volume of MTNs being released
  • Engage in the development of MTNs to ensure they carefully account for customer experience and the field’s ability to efficiently and successfully implement them
  • Manage Cost of Poor Quality (CoPQ) related to MTNs
• Transactional Survey Support:
  • Manage the SDI, Service and Upgrade Operations (UO) transactional surveys
  • Submit surveys to customers
  • Track and update field team on responses
  • Ensure all customer issues get resolved
  • Provide the field team with reports on response rates and scores
• Field Updates: Provide field teams with regular updates on customer engagements and resolution status, including in-person meetings as required.
• Software Proficiency: Ability to use standard business software (e.g., Google Suite, Microsoft Office, email, spreadsheets, scheduling software).
• Motorola Technologies: Deep understanding of Motorola Solutions P25 Trunking Network Systems, Motorola radio systems and their application, RF theory. Excellent knowledge and demonstrated proficiency in using hardware and software tools for both RF and Networking equipment.

• 5+ years of experience in one of the following:
  Quality, Service, Deployment, Sales, Engineering, Public Safety, Data Analytics, RF, P25 or the Military.
• Ability to travel 25–50% to engage with strategic customers and field teams. This role is remote, but calls will occur during EST hours.
• Previous military or Department of Defense (DoD) experience, or professional exposure to military or federal work environments, is preferred.
• U.S. citizenship is mandatory.
• Candidates must be legally authorized to work in the U.S. indefinitely (no employer sponsorship is available).
• Must be able to obtain and maintain a U.S. Government security clearance, requiring completion of a Standard Form 86 (SF‑86) and obtaining the CompTIA Security+ certification or equivalent within the first 6 months of employment.
• Required background clearance(s) as mandated by government customer(s) must be obtained.
• A valid driver’s license without traffic violations is required.

Target Base Salary Range: $105,000 - $120,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

• Bachelor’s Degree OR 5+ years of experience in one of the following: LMR, RF Systems, Data Analytics, Quality, Reporting, Motorola equipment,…