Group Mgr II, U.S. Delivery

Work Location:

Mount Laurel, New Jersey, United States of America

40

$91,000 - $136,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Human Resources

The Group Manager II, HR Operations leads a group of operational functions and activities via Team Managers/Analysts within a unit and provides guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved for the overall group.

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity
• Expert knowledge of the business and operational functions supported
• Leads teams with multiple points of internal and external contact (may include direct contact with Customers)
• May manage over a diverse geographic jurisdiction
• May provide National support to business partners
• Work focus time horizon is generally medium to long term with moderate to high focus on strategic planning
• Requires expert process management knowledge and the risk profile for team processes supported; advanced knowledge in identifying, tracking and resolving gaps
• Oversees management of team requiring workforce to decision on acceptable level of risk - Moderate to High risk potential (loss/reputational) for functional area
• May act as highest point of team escalation for resolution and provides direction to resolve issues or escalation
• Involves regular contact with cross-functional teams across TDBG or external contacts and/or customers

• Undergraduate degree required
• 7+ years relevant experience required
• Excellent written and verbal communication skills
• Excellent ability to negotiate and influence, with the ability to exercise sound judgment in problem resolution and influencing decisions
• Proven experience in effective relationship management
• Must work well in a fast-paced and ambiguous environment with the ability to manage various tasks simultaneously and work with changing priorities
• People management experience required
• A broad knowledge of Human Resources policies and procedures
• Knowledge and experience with MS PowerPoint, Excel, Outlook, MS Word, etc.
• Excellent analytical and problem-solving skills
• Demonstrated planning and management skills
• Demonstrated project and process management skills
• Demonstrated ability to balance work load and align work to resources
• Ability to measure and analyze metrics required

• Extensive experience leading operational change and modernization efforts within an HR Benefits function
• The ability to independently assess complex program requirements and design modernized operational workflows and controls that automate manual processes and mitigate operational risk
• Experience working within Benefits Delivery

• Acts as key liaison with partners and external groups and provides subject matter expertise at the department level
• Acts as key escalation point for significant risk/exceptions
• Monitors service and control standards against overall business/department objectives
• Develops and maintains effective working relationships with internal and external partners for the purposes of delivering optimal customer service
• Coaches to ensure operational problems are handled appropriately, and participates in the negotiation and resolution of complex and/or escalated issues where necessary

• Contributes to the development of the business plan and operationalizes the plan and delivers on…