Quality Assurance Analyst – CX Feedback & Calibration
Job in
Portland, Cumberland County, Maine, 04122, USA
Listed on 2026-07-08
Listing for:
NexRep, LLC
Full Time
position Listed on 2026-07-08
Job specializations:
-
Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Job Description & How to Apply Below
Nex Rep, LLC in Portland, Maine is looking for a Quality Specialist to analyze calls, emails and social media interactions of independent marketplace contractors. The ideal candidate will ensure that agents meet the company's standards and provide valuable feedback based on customer interactions.
Responsibilities include assessing call quality, preparing for calibration sessions with clients, and monitoring agents to maintain workflow standards. Proficiency in Microsoft Office 365 and strong decision-making skills are essential.
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