Quality Auditor II- Underwriting

Overview

Unum is seeking a QA II to manage the Group Life and Disability underwriting audit program, including the Core Market Underwriting (CMU) and National Client Group (NCG) portfolios. The role requires independent monthly audit production, meeting audit due dates, data analysis, trend reporting, and recommendations to improve operations. There is a continuous improvement element and collaboration with business partners and stakeholders.

• Determine adherence to quality standards through audits in areas of Acquisition, Service and/or Benefits.
• Maintain up-to-date expertise with relevant processes to provide effective quality assessment.
• Maintain a full audit workload and deliver high-quality assessments.
• Deliver concise, clear, and professionally appropriate written documents.
• Partner effectively with key stakeholders to identify holistic quality trends.
• Identify gaps in procedural documentation and work with the Policies and Procedures team to address them.
• Mentor new and existing staff in the QA I role.
• Assist with QA projects and respond to regulatory and compliance inquiries as needed.
• Establish and maintain collaborative working relationships with appropriate members of the operating areas.
• May provide direct operational support due to critical business needs.
• Manage monthly audit production to meet deadlines and produce regular reporting with trend analyses and improvement recommendations.

• 5+ years of relevant technical experience.
• 2+ years of audit experience or equivalent skill sets.
• Demonstrated high level of technical expertise in operational processes.
• Demonstrated leadership proficiency with a focus on simplicity, expertise, and empathy.
• Knowledge of multiple business management systems and proven analytical ability.
• Ability to influence stakeholders and demonstrate the value of QA to operational effectiveness.
• College degree preferred.
• Strong verbal and written communication, negotiation, and presentation skills.

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits. The company offers a competitive benefits package, including health, vision, dental, disability insurance, paid time off, and a 401(k) with employer contributions. All benefits are subject to plan terms. Unum Group is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities.