Retail Sales Associate

Pay Range: $16.85 - $21.00

Floor & Decor Sales Associates play a key role in providing friendly, accurate service and support to customers in finding products to complete their projects. Sales Associates contribute to a fast‑paced, safe environment by keeping sales departments clean and well stocked, and by consistently delivering above‑and‑beyond customer service.

• Connect with customers, ask about their projects, recommend products, and excite them about their purchase.
• Provide exceptional customer service and exceed customer expectations.
• Maintain the in‑stock condition of assigned areas, ensuring they are clean, shoppable and safe.
• Work with management and team members to achieve sales goals.
• Process customers at checkout using the point‑of‑sale (POS) system.
• Handle refunds and exchanges according to established guidelines.
• Follow cash, check and credit card acceptance procedures.
• Create price tags and merchandise signs.
• Stock, tag, and display merchandise.
• Act and work in a manner consistent with the company’s core values.
• Demonstrate compliance with the company’s safety processes.
• Answer telephone calls following company guidelines.
• Assist in other