Field Technical Representative

Overview

Elevate is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers’ challenges, grounded by a 45-year legacy of proven experience. Our mission is to deliver solutions that save time, perform reliably and protect our communities. We are devoted to building partnerships rooted in trust in reflection of our Elevate promise that Nobody Covers You Better™.

Elevate is part of the Amrize family of brands. Visit  to learn more. We’re seeking a Field Technical Representative who’s ready to be part of a people‑first company offering best‑in‑class products, exceptional training, and deep industry pride—all built to help our partners and team succeed.

• The Field Technical Representative (FTR) is a field-based role (with company truck and home office) for the Warranty/Technical Services team at Amrize Building Envelope division. Amrize Building Envelope (ABE) is based out of Nashville. The FTR reports to the Regional Technical Manager for their respective area. The FTR is the ground level" face of the company who will:
  • Train licensed roofing contractors in the proper application techniques for Elevate, Gen Flex, and Gaco roofing products.
  • Perform technical inspections of commercial roofing applications for no-dollar-limit warranty coverage, conduct warranty claim investigations, and provide on-site technical construction assistance to professional architects, designers, and installers.
• This is a fully remote position; candidate must live within the territory (Maine).

• Educate customers, sales representatives and teammates in how to apply Elevate, Gen Flex, and Gaco products per product specifications.
• Review technical installation deviations and make acceptance determinations within authority level based on system performance requirements, project specifications, warranty terms, and site conditions.
• Provide feedback on company literature, specs, construction details and assemblies to ensure the most accurate information is available for the customer.
• Develop strong customer relationships and inspire customer confidence.
• Adhere to corporate and division policies and applicable governmental safety regulations.
• Collaborate with internal and external customers to understand and document complex business needs and troubleshoot issues.
• Define and document projects, set timelines, align resources, and execute to meet deadlines.
• Investigate and troubleshoot roofing installation and product quality issues to determine root cause and appropriate resolution.
• Manage customer expectations proactively throughout the investigation/troubleshooting process.
• Prioritize work and stay aligned with current business initiatives, identifying opportunities for improvement.
• Demonstrate a commitment to health, safety and environmental policies in all work environments and promote a culture of safety.

Base Requirement (one required):

• Bachelor’s Degree in Construction Management, or Architecture;
• Minimum 8 years active duty in a construction trade military occupational specialty (MOS) (verified by DD214);
• High school diploma and minimum of 10 years’ construction experience in a Commercial Roofing Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.

Additional Requirements:

• Strong technical expertise in most of the following products and an aptitude to learn the rest:
  • Single-Ply Roofing Systems including:
    
    A) EPDM,
    
    B) TPO,
    
    C) PVC
  • Asphalt Roofing Systems including:
    
    D) SBS,
    
    E) APP,
    
    F) BUR
  • Metal Systems: G) Standing Seam Roofs, H) Cavity Wall Assemblies
  • Roofing Coatings including: I) Silicone Roof Coatings, J) Acrylic Roof Coatings
  • Urethane Systems including: K) P.U.F. Roofing, L) Wall Foam
  • Garden Roofing Systems including: M) Built In Place, N) Modular
• Personable, professional, and with a high level of integrity.
• Strong customer service focus.
• Strong verbal and written communication skills.
• Ability to think creatively and work with limited supervision.
• Good organizational and time management skills.
• Willingness to travel 20%–30% overnight by air or car.
• Ability to work flexible hours with minimal notice…