Service Technician II

Job Description

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment, cooking equipment such as ovens, ranges, and broilers, refrigeration equipment including refrigerators, freezers, and prep tables, food processing equipment such as slicers, mixers, and scales, and kitchen exhaust, ventilation and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best‑in‑class supply chain procedures.

The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.

The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on‑site support to Hobart Service customers that includes but is not limited to installation and/or service of commercial food equipment. Routine work schedule includes on‑call, after‑hours, holiday, and weekend on‑site repair support.

• Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed.
• Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material basis.
• Interpret and follow schematic diagrams.
• Demonstrate knowledge of sequence of operations for multiple operating modes.
• Complete and document preventive maintenance on mechanical and electrical commercial food equipment.
• Implement and support standard operating procedures outlined in Hobart Service safety manuals and programs.
• Support branch and organization financial objectives by providing a quality customer experience.
• Maintain current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follow the company's safe driving and other applicable policies.

This position has no direct or indirect supervisory responsibilities.

• High school diploma or GED and 2–4 years of electrical and mechanical experience.
• High school diploma or GED and 0–2 years of HVACR service experience with an EPA certification.
• Vocational certificate in HVACR.

• Associate’s degree or Vocational Certificate is preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.

Position/Location dependent. Industry certification is highly desirable.

• Mechanical Aptitude – demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment, skilled in use of various tools and equipment such as basic hand tools, service manuals, gauges, and meters.
• Customer Service – highly professional demeanor with excellent telephone skills and etiquette, utilizing interpersonal styles to positively assist and influence customers.
• Problem Solving – fundamental role in finding ways to address all types of problems with effective approaches.
• Safety at Work – maintains high sense of alertness to detect danger early and prevent risk, danger, or injury.

• Read and interpret standard service manuals, mechanical diagrams, and maintain knowledge of parts stocking and identification methods.
• Understand basic math, including percentages and measurement conversions.
• Compile and summarize data for supervisors and branch managers.
• Basic knowledge of Windows applications and Microsoft Office programs such as Word and Excel.

• Demonstrate accuracy and thoroughness.
• Look for ways to improve and promote quality.
• Apply feedback to improve performance.
• Monitor own work to ensure quality.

• Meet productivity standards as set by Customer Facing Metrics (CFMs).
• Complete work in a timely manner.
• Strive to increase productivity and work quickly.

• Be consistently…