Advocacy Services Program Manager

Responsibilities

• Ensure advocacy services align with agency goals, grant requirements, and established timelines.
• Coordinate client referrals and case assignments to maintain balanced caseloads and consistent follow-through.
• Maintain accurate client, volunteer, and program data within agency databases.
• Update program materials, protocols, and support resources in collaboration with leadership and designated staff.
• Evaluate advocacy services through surveys, safety tools, and other data collection methods.
• Provide trauma-informed, culturally responsive advocacy services to survivors of sexual violence, sexual harassment, and trafficking through phone-based, virtual, and in-person support.
• Participate in rotating on-call coverage for the 24-hour confidential Helpline, including evening and weekend shifts as assigned (additional on-call stipend provided).
• Provide crisis intervention, safety planning, information, referrals, and systems advocacy.
• Support implementation and oversight of advocacy services provided by staff and volunteer advocates, ensuring ethical, legal, and trauma-informed practices.
• Assist with onboarding, training, and ongoing professional development for advocacy staff and volunteers.
• Co-facilitate advocate and volunteer trainings, in-service trainings, and support groups as needed.
• Provide guidance on SARSSM protocols, safety planning, and emerging best practices in victim advocacy.
• Build and maintain collaborative relationships with community partners including law enforcement, healthcare providers, courts, colleges, correctional facilities, and social service agencies.
• Represent SARSSM at coalition meetings, multidisciplinary teams, and community events.
• Facilitate Cumberland County Sexual Assault Response Team (CCSART) meetings.

• Degree in human services, social work, education, or related field preferred; equivalent experience and professional development may be considered in lieu of a degree.
• Experience in crisis intervention, advocacy, or victim services preferred.
• Knowledge of trauma-informed practices and issues related to sexual violence.
• Excellent communication, public speaking, facilitation, and collaboration skills.
• Strong relationship-building and collaboration skills with clients, volunteers, staff, and community partners.
• Ability to work effectively with individuals in crisis and people from diverse backgrounds.
• Proficiency with Google Workspace, Zoom, Microsoft Office, Canva, and client management systems.
• Bilingual or multilingual skills preferred.