Quality Assurance Caseworker in Portland, Maine

Human Services Caseworker

Department of Health and Human Services (DHHS) Human Services Caseworker Opening Date:
August 17, 2026 Closing Date:
August 28, 2026 Job Class Code: 5069 Grade: 22 (04) Salary: $25.68 - $34.65 per hour
* * Pay includes a $3.00/hour stipend. An additional $1.00/hour stipend is available with a relevant Master's degree. Position Number:

Location:

Portland (this position will require travel throughout Cumberland and York counties with on-site visits.)

Core Responsibilities:

As a Quality Assurance Caseworker for the Office of Aging and Disability Services, you will:

• Conduct comprehensive reviews of client case files to ensure compliance with state, federal, and agency regulations, policies and best practice.
• Extensive documentation audited for accuracy, completeness, timeliness.
• Analyze trends and patterns to identify issues or areas for improvement.
• Track performance indicators and outcomes to ensure program safety and compliance.
• Prepare corrective action plans and follow up to ensure compliance.
• Provide coaching, guidance, and technical assistance to agencies on policy interpretation and documentation standards.
• Serve as a resource for best practices and process clarification.
• Provide detailed reports and findings regarding issues and areas in need of improvement.
• Collaborate with supervisors, program managers, and multidisciplinary teams to address quality concerns.
• Participate in staff meetings and policy review discussions.
• Safeguard client confidentiality and sensitive information while ensuring services support client safety, well-being and rights.
• Conduct onsite reviews of agencies to evaluate compliance with federal regulations and licensing standards. Assess case records, service delivery practices and operational procedures to ensure quality, safety, and effectiveness of services.
• Facilitate meetings with provider agencies to review quality assurance benchmarks.
• Communicate with provider agencies on a quarterly basis reviewing data related to reportable event compliance.
• Community outreach and education when applicable.
• Your workload will include:
• Advocating for and coordinating provision of services including reviewing, analyzing, and documenting person-centered plans.
• Maintaining accurate case records of assessments, activities, and plans; writing summaries, reports, letters, and memos.
• Collaborating with Adult Protective Services and Crisis Prevention/Intervention Services when necessary to stabilize and secure emergency needs.
• Analyzing data and preparing reports for quality outcomes.
• Utilizing the QA Sharepoint database keeping it updated with required documentation.
• Presenting data reports to assigned agencies on a quarterly basis.

Minimum Qualifications:

In order to qualify, you must have a Bachelors Degree from an accredited educational institution in Social Work/Social Welfare; OR a Bachelors Degree in a related social service/social welfare/social work area which includes at least 12 courses in behavioral science, social science, or social work; AND must have or be eligible for conditional or full licensure as a Licensed Social Worker (LSW) as determined by the Maine State Board of Social Worker Licensure.

Please submit a copy of your transcripts with your application materials. Applications without transcripts will be deemed incomplete and not processed. The background of well-qualified candidates will include experience in program and quality improvement, familiarity with Maine Care, and coaching and technical assistance. Please describe this experience in your cover letter.

Necessary Special Requirements:
Applicants must have or be eligible for conditional or full licensure at the Licensed Social Worker (LSW) level as issued by the Maine State Board of Social Worker Licensure. An LSW requires an earned BA/BS in social work/social welfare. An LSW-Conditional requires an earned BA/BS in a field related to social work/social welfare. Possession of a valid Class C Maine Motor Vehicle Operator's License.

Agency information:
The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Aging and Disability Services (OADS) within DHHS is responsible for ensuring the safety, support and well-being of Maine's older citizens, vulnerable adults and adults with disabilities.

Application Information:
For additional information about these positions, please contact Peter Auger er Please submit all documents or files in PDF or Word format. To request a paper application, please contact Mandy.

Hernandez

Benefits of working for the State of Maine:
No matter where…