Triage​/Program Coordinator

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** Dispatch Coordinator
**** Mobile Outreach Program | Portland, ME | Full-Time**###
** Be the Connection That Brings Help When It’s Needed Most
** The Opportunity Alliance is seeking a
** Dispatch Coordinator
** to join our
** Cumberland County Crisis Response (CCCR) Mobile Outreach team**.In this key role, you’ll be at the center of our crisis response system—
** coordinating incoming calls, supporting people in real time, and helping ensure the right response happens at the right moment**. If you’re organized, calm under pressure, and passionate about helping others, this role offers a meaningful opportunity to make a direct impact every day.###
** What You’ll Do
** As a Dispatch Coordinator, you’ll balance
** coordination, crisis support, and administrative responsibilities
** in a fast-paced, team-oriented environment.
*
* Key responsibilities include:

**
* ** Receive and coordinate incoming crisis calls
** from the Maine Crisis Line
* ** Gather and assess critical information
** to help prioritize response and dispatch Mobile Crisis Teams
* Provide
** real-time phone support
** to individuals, families, and community providers awaiting assessment
* Offer
** in-person crisis support
** to individuals and families at our offices, including:  + Crisis assessment and stabilization  + Safety/risk evaluation  + Immediate intervention and planning
* Collaborate with
** family members, community partners, and support systems
** to address urgent mental health needs
* Work within a
** trauma-informed, recovery-oriented framework
** in all interactions
* Support program operations through:  + Documentation review and compliance  + Billing and workflow coordination  + Administrative tasks such as tracking paperwork, scheduling, etc.###
** Why This Role Matters
*** Be the
** first point of connection
** for people experiencing a mental health crisis
* Play a critical role in
** coordinating life-saving services
*** Work in a
** collaborative, mission-driven team environment
*** Gain experience across
** both direct service and program operations**###
** Schedule & Work Environment
*** Full-time, 40 hours/week
* Schedule determined by program needs (includes some evenings/weekends)
* Based in Portland, ME, serving Cumberland County
* Work includes
** in-office, community-based, and some potential remote tasks**###
** What We’re Looking For
***
* Required:

*** Bachelor’s degree
** and
* * at least 2 years of relevant experience in crisis or human services work
* Experience may include: crisis services, residential care, case management, child protective services, warm lines, special education, or work with individuals with developmental disabilities (including internships/volunteer roles)
* Ability to obtain
** MHRT/CSP certification within 30 days** (training provided)
* Strong
** communication, organization, and documentation skills
*** Ability to
** think critically, prioritize, and make sound decisions under pressure
*** Comfort working in a
** fast-paced, team environment with shifting priorities
**** Preferred:
*** Degree in Social Work, Psychology, Human Services, Education, or related field
* 2–3+ years of relevant experience
* Familiarity with DSM and crisis assessment
* Strong technical skills (electronic records, Microsoft Office, email systems)###
** Additional Requirements
*** Flexibility to work some evenings and weekends
* Commitment to
** trauma-informed, recovery-oriented care
*** Ability to collaborate across diverse systems, teams, and communities
* Successful completion of required background checks
* Valid driver’s license for occasional local travel###
** Who You Are
** You’re someone who:
* Stays
** calm, focused, and compassionate
** in high-pressure situations
* Enjoys being the
** hub that keeps everything moving
*** Communicates clearly and works well with a variety of people
* Believes strongly in
** recovery and person-centered care
*** Wants to do work that
** truly makes a difference**###
** Join Us
** At The Opportunity Alliance, you’ll be part of a team committed to
** meeting people where they are and providing support when it matters most**. If you’re ready to help coordinate critical care and support your…