Adult Supportive Case Manager

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Provide evidence-based case management services to 15-20 families residing at Good Shepherd Village with an emphasis on the adult members of the household.
• Complete initial intake and assessments of families to assess their needs in order to implement or connect them with services or treatment.
• Assist residents in applying for and obtaining long term stable sources of income including but not limited to mainstream benefits, as well as OHP, TANF, SNAP, Head Start and other programs for which they are eligible.
• Use Housing First and harm reduction interventions and methodologies to provide resident centered services that support them in retaining their housing.
• Attend at least quarterly training to increase knowledge of effectively meeting residents’ needs (co-occurring disorders, harm reduction, cultural responsiveness, etc.).
• Work closely with other agency programs to maximize residents’ outcomes and program goals.
• Provide appropriate resources, tools, and counseling to assist residents in achieving their case plan goals; making referrals for services and following up to ensure the referrals were completed.
• Maintain work schedule as required by program needs with adequate flexibility.
• Document and maintain up to date information on services provided to residents within 24 hours of resident meeting or any case development.
• If clients exit Good Shepherd, ensure that 85% transition to permanent housing.
• Ensure 55% of residents gain earned income/increase income.
• Coordinate on-site adult enrichment classes to meet the needs of residents and support residents to increase self-confidence and self-sufficiency, including Rent Well as needed.
• Arrange and facilitate monthly resident’s meetings/family events.
• Conduct weekly home visits and/or office appointments with residents to review progress toward goals and self-sufficiency.
• Using best practices, develop case plans and goals with assigned clients, focusing on five main domains: housing stability, income, social connection, health and emotional resilience and thriving children.
• Work collaboratively with identified, and to be identified, community partners to enhance the services that we provide.
• Serve as a primary liaison between agency and community resource agencies that assist clients.
• Participate in community networks focused on families with children, including Coordinated Access for Families and case conferencing.
• Remain updated on coordinated access assessments for families and conduct assessments of eligible families referred to the Family Services team.
• Coordinate with on-site Resident Services and property management.
• Meet standards for documentation and perform data entry related to client care, client assistance, community referrals, and quality indicators in the electronic record according to established guidelines.
• Participate in trainings and meetings assigned by a member of management, their supervisor, and/or Human Resources.
• Adherence to Catholic Charities policies and procedures.
• Perform other duties and responsibilities as assigned.

• Bachelor’s degree in human services, social work, early childhood education or equivalent lived and or worked experience required.
• Master’s degree in Social Work or in related field preferred, with 3 years’ experience working with diverse populations and families in crisis.
• 1 year case management required. 3 + years of case management experience within social services, homeless services and/or a PSH setting, preferred.
• Experience working with and demonstrated understanding of unique challenges for vulnerable families including but not limited to those experiencing homelessness, trauma, mental illness, addictions, and chronic medical needs.
• Ability to respond to…