Community and Residential Support Worker at Shalom Portland, ME

Community and Residential Support Worker job at Shalom House. Portland, ME.

Join Our Team as a Community Residential Support Worker!

Shalom House Inc.

- Cumberland County

Are you passionate about making a difference in the lives of others? Do you enjoy helping people build independence, confidence, and life skills? Shalom House Inc. is looking for dedicated and compassionate individuals to join our team as Community Residential Support Workers in Cumberland County.

At Shalom House, we’ve been providing safe, supportive homes and community-based programs for adults living with mental illness for over 50 years. We believe in dignity, empowerment, and inclusion—and we’re proud to serve people across Maine with housing, case management, and peer support.

As a Community Residential Support Worker, you’ll work directly with adults experiencing severe and prolonged mental illness in a residential and community setting. Your work will empower individuals to build daily living skills, maintain their housing, access community resources, and develop social and wellness goals. You’ll play a crucial role in helping clients lead stable, fulfilling lives while receiving the support they need.

• Supporting clients with skills of daily living, including cooking, cleaning, medication supervision, and personal care
• Weekly coordination with community integration worker (CIW) and program manager (PM) regarding needs of community rehabilitative services (CRS) clients
• Maintaining boundaries and distinction between approaches utilized with PNMI clients vs CRS clients (e.g., residential treatment vs community-based service)
• Maintaining effective communication and routine correspondence with CIW and PM
• Ability to take direction – and then work independently without direct oversight - from CIW and/or PM
• Ability to independently initiate and develop rapport with clients
• Scheduling and providing transportation and accompaniment for clients with appointments
• Ability to independently initiate contact with clients, providers, family/guardians; as well as skills with follow-through
• Maintaining both task-oriented and team-oriented approaches
• Promoting autonomy with use of client-centered approach
• Proficient with clinical documentation, including capturing clients’ mood, affect, presentation, clinical intervention provided, and client response to staff interventions
• Providing compassionate, practical counseling in moments of stress or crisis
• Encouraging participation in social activities, wellness planning, and goal setting
• Monitoring client safety, home cleanliness, and medication supplies
• Participating in regular team meetings, staff supervision, and safety drills
• Coordinating with case managers, families, healthcare providers, and other supports
• Being flexible and adaptable, working at different program sites based on need
• Helping maintain a clean, safe, and supportive home environment
• Performing minor home maintenance duties (snow shoveling, lawn care, etc.)

• High school diploma or equivalent required
• At least 2–3 years of experience in community-based mental health work preferred
• MHRT-I certification, or willingness to obtain within 12 months (we’ll help you!)
• Valid Maine driver’s license with reliable transportation
• Comfortable with flexible scheduling, including evenings, weekends, and holidays
• Able to lift up to 35 lbs, climb stairs, and respond to home emergencies as needed

• Starting at $23.10/hr
• $23.70/hr with MHRT-I certification
• Medical, dental, and vision insurance
• 401(k) with employer match after 1 year
• Paid time off (vacation, sick, personal)
• Life, short- and long-term disability insurance
• Flexible spending accounts
• Supportive, team-oriented work environment
• Opportunities for growth, training, and professional development

We’d love to hear from you! Please send your resume and a brief cover letter telling us why this role resonates with you.

No phone calls or walk-ins, please.

Shalom House Inc. celebrates diversity and is committed to creating an inclusive, welcoming environment for all employees and residents. We strongly encourage individuals from all backgrounds, identities, and lived experiences to apply.

Shalom House Inc. is proud to be an equal opportunity employer.

Wed–Sat | 10:00 AM–8:00 PM (e/o Thu 9:00–11:00 AM Staff Mtg)