Billing Administrator

Our Commitment to You

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.

All official communication from Consumer Cellular will come from a  email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacq

The Billing Administrator job duties include reviewing orders, assisting with accounting, and identifying any discrepancies between bills and customers’ accounts. You may also work directly with customers to resolve any account issues.

• Address and handle probates on deceased customer accounts received from family or executers of the estates.
• Handle and process the Bank of the West electronic correspondence.
• Process the damaged checks, voided checks, Unprocessables checks, and letters sent from Unprocessables.
• Prepare checks received from customers via mail to be processed and uploaded to banking and internal systems.
• Confirm the checks that were reviewed were accurate and that account numbers were correct.
• Process returned eChecks and paper checks.
• Research and locate the accounts for the failed Lockbox payments.
• Process Web Exceptions payments.
• Place equipment orders in web exceptions.
• Process all Bankruptcy Notices by entering the data on the notices on to the accounts to prevent billing.
• Research payments for Accounting.
• Handle errors in ACI for electronic payments.
• Scan payments for BOW reconciliation.
• Process reports that will go to accounting.
• Be the expert in everything related to a chargeback.
• Assist with customer inquiries and complaints via phone or email.
• Evaluate all disputed claims to determine action needed and validity.
• Properly document credit inquiries, disputed claims, and credit advice.
• Blacklist cellular equipment due to chargeback status on account.
• Communicate with banking and credit card institutions.
• Identify patterns and trends in fraudulent activity and proactively communicate these trends to management.
• Process reports for accounting.

• High school diploma or equivalent.
• Self-motivated, hard-working team player with proven outstanding organizational skills and very detail oriented.
• Ability to work independently and manage multiple tasks at once.
• Provide prompt, accurate, and courteous customer service.
• Ahighly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Strong knowledge of cellular concepts, products, services, and policies within the cellular industry.
• Able to effectively communicate and conduct yourself in a professional manner with fellow co-workers and be flexible with different personalities.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Possess a strong work ethic and team player mentality.
• Effectively utilize MS Office, MS Excel and the Internet.

• Minimum Salary: $36,750
• Maximum Salary: $46,200

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc.

offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your…