Associate Administrative Coordinator; Quality and Population Management

Overview

Location/

Schedule:

This position is located at the Lloyd Corporate Plaza located in NE Portland, OR. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Position: Associate Administrative Coordinator

Program: Quality and Population Management

Program

Description:

Quality Management, Population Health, and BI function to support Cascadia in improving health outcomes, quality of integrated care, and population health of the people we serve. The department uses clinical and financial data from the electronic health record and human resources system, as well as feedback from the people we serve to inform quality improvement and service delivery across the organization.

Position

Description:

The Administrative Coordinator, Associate at Cascadia Health provides administrative and clerical support to ensure smooth operations and effective communication within the team. This position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. The incumbent must understand, appreciate, and respect the differences within our Cascadia community. It is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches, and helps create a work environment of acceptance.

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties as necessary.

• Provide administrative support to teams within the department, serving as a central point of coordination.
• Manage and triage inquiries received through various channels, including email, ticketing systems, phone, and mail.
• Support project-based work through scheduling, coordination, documentation, note-taking, tracking deliverables, and organizing project materials.
• Maintain departmental documentation, including onboarding materials, workflows, processes, and training resources.
• Coordinate meetings, appointments, and events, ensuring logistics are organized and accurate.
• Handle calls, correspondence, and general communications with staff, partners, and external parties.
• Serve as the first point of contact for departmental processes related to grievances, incident reporting coordination, and records request support.
• Maintain organized filing systems—both electronic and physical—to support efficient retrieval and recordkeeping.
• Assist with preparing reports, presentations, forms, and other organizational documents.
• Manage updates to department on company website or shared platforms to ensure forms, workflows, FAQs, and training materials remain current and compliant.
• Support the administration of recurring departmental surveys, including development, distribution, data entry, and tracking.
• Assist with organizational credentialing activities, audit preparation, site review readiness, and ongoing compliance needs.
• Perform accurate data entry and maintain tracking systems for projects, surveys, and departmental activities.
• Provide cross-departmental administrative support as needed.
• Ensure work adheres to organizational procedures, documentation standards, and compliance requirements.
• Perform additional duties as assigned.

• Comply with laws, regulations, policies, and procedures under which the program and company operates.
• Assist in crisis situations as appropriate.
• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.
• Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.
• Complete assigned employee training in compliance with program and company requirements.
• Provide guidance, support, and training to other staff in alignment with company mission and values.
• Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings.

Education:

• High school diploma, GED, or equivalent is required.
• College coursework is preferred.

Experience:

• A minimum one-year relevant experience in a…