On Call Reception Ambassador

The On Call Reception Ambassador at the Tony Hopson, Sr. Center for Self Enhancement (SEI) holds a high‑profile public relations role, responsible for creating a positive first impression for visitors, staff, students, and parents. This pivotal position oversees all front office functions and maintains the decorum of the lobby area for SEI/Community & Family Programs. This role supports SEI’s Administrative and Facilities Departments and reports to the Facilities Manager.

Standard hours are Monday through Friday, 8:30 AM – 5:00 PM with weekend availability for specialty events. This is an on‑call position.

• Customer Service Excellence:
• Greet and direct visitors, parents, students, and staff with professionalism and warmth.
• Answer phones, assist with inquiries about the Agency, and transfer calls to appropriate staff members. Distribute brochures or information as requested by visitors.
• Administrative Support:
• Perform a variety of clerical duties, including calendar management and meeting preparation/scheduling.
• Technology and Program Management:
• Learn and manage various programs such as Van Request, Hop Cards, Amazon orders, and Conference Room Tech support.
• Coordinate and support the scheduling and technical needs of conference rooms.
• Facilities and Equipment Coordination:
• Responsible for opening and closing of the building each day, ensuring the building is secure and the alarm is set.
• Manage van reservations, ensuring all bookings are complete, valid, and accurate for key check‑in and check‑out.
• Visitor and Staff Support:
• Maintain all visitor sign‑ins and coordinate with facilities to ensure the cleanliness and organization of the staff lounge, including managing printer and copier supplies.

• Strong interpersonal and communication skills.
• Ability to learn and manage various programs and systems.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and other relevant software.
• Previous experience in a high‑profile customer service or administrative role preferred.
• Commitment to the mission and values of SEI.
• Associate degree in a related field desired. Experience directly related to the job duties may be substituted for education requirement.
• Minimum of 2 years of office receptionist experience.
• Familiarity with Self Enhancement and/or social services environments ideal.
• Proven ability to perform under pressure while effectively & efficiently handle multiple simultaneous complex tasks and projects.
• Excellent writing skills to include proper grammar, report writing/formatting, proofreading, and editing.
• Proven effective interpersonal communication skills including the ability to effectively interface with all levels of cultures and people.
• Must have current and valid state driver’s license, in good standing with no insurability restrictions and must be insurable under SEI’s auto insurance policy.

Note:

This job description may change as programming evolves. SEI management reserves the right to amend this description at any time.