Office Support Specialist II, On Call

Office Support Specialist II, On Call #356

At Life Works NW, our work strengthens the health and wellbeing of individuals and families at every stage of life. Our mission is to promote a healthy community through high-quality, culturally responsive mental health, addiction, and prevention services that create real, lasting change. Guided by our values of recovery and resilience, relationships, and results, we partner closely with clients and communities to reduce stigma and build pathways to stability and hope.

If you want your work to make a meaningful difference beyond the walls of an office, we invite you to join us.

On Call, Office Support Specialist II is responsible for answering inquiries, obtaining information, and performing a variety of office duties in a fast-paced clinical front-office setting. This position provides support to clinical staff working with mental health and addictions clients of all ages in person and on the phone. The office setting will vary from outpatient clinic to residential sites. Typically handles the more complex administrative functions at a site.

Location: Life Works NW's Rockwood site.

Pay/Benefits: $23.62–$30.57 per hour. Additional $2.00 per hour differential for bilingual Spanish proficiency.

Salary Placement Notice: The posted salary range reflects the compensation potential for this role. Most candidates will be placed between the entry level and midpoint of the range, depending on their experience and qualifications. However, more seasoned professionals with extensive exact or similar experience may be considered for placement toward the higher end of the range. Final salary offers are made in alignment with internal compensation processes in accordance with Oregon Pay Equity laws.

• Perform reception duties, answering phones (on multi-line phone system), greet persons entering the establishment, determine the nature and purpose of the visit, and direct or escort them to specific destinations.
• Act as a resource to staff and clients.
• Responsible for insurance verifications, setting client fees, balancing payment agreements, and administrative intakes.
• Update and maintain records in proprietary software.
• Manage office paperwork and flow.
• Serve as back-up for other administrative positions as needed.
• Perform data entry, reference information on the computer, schedule, and run basic reports as needed.
• Scan, copy, and fax as needed.
• Receive payments and record receipts for services.
• Hear and process complaints from customers and the public.
• Schedule appointments, maintain and update appointment calendars.
• Provide information about the establishment such as location of departments or offices, employees within the organization, or services provided.
• Unload and sort courier items and/or office supplies as needed.
• May travel between sites or in the community.

• High school diploma/GED or equivalent.
• Previous experience/formal education preferably in a clinical setting.
• Prior experience working as a receptionist preferably in a mental health setting.
• Ability to perform essential functions of the job without creating a direct threat to the safety of self or others.
• Good computer skills including a functional knowledge of Outlook, Word, and Excel; 10-key, telephone skills, and electronic record systems. Ability to master proprietary software which may include online scheduling and billing. Must be able to type 45 wpm. Knowledge and previous experience with office equipment including photocopying, faxing, and scanning.
• Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment. May require fluency in another language and experience in a specific culture.
• May require the ability to work some evenings and/or weekends.