Concierge

Job Title: Concierge

Job Type: Full-Time

Pay: $22–$24 per hour

Schedule: Full-time, Monday to Friday 7:00am to 3:30pm

The Concierge team is the first point of contact for residents, guests, and vendors. This role supports day‑to‑day building operations by managing access, assisting residents through Building Link, and maintaining a welcoming front desk and lobby. The ideal candidate is organized, professional, and comfortable working in a busy high‑rise environment.

• Full working knowledge of the condominium's governing documents and its rules and regulations and of the full‑functionality of Building Link and other software platforms used to support operations.
• On arrival, check Building
  
  LInk for notes, new information concerning issues being followed‑up, new announcements. Review reservations and calendars in the Building Link for new entries and changes.
• Open entry doors and greet arrivals. Utilizing Building Link/Key Link protocols for security, check in vendors, deliveries, and guests. Issue parking passes to vendors and guests. Check out keys and log their return. After screening, provide elevator and/or loading dock access as required.
• Respond promptly to requests and concerns received in person, by phone, email, and via Building Link. Per protocols, make referrals to the OCM or Facilities Engineer for assistance and/or document the request or concern in Building Link. Follow‑up via Building
  
  LInk or otherwise to make sure the matter is being addressed. If needed, inform resident of its status.
• Monitor security cameras and follow‑up incidents observed as provided in security, safety or other protocols. Assist in reviewing recordings when needed.
• Receive and log packages and other deliveries in Building Link to notify residents of their arrival. Keep storage areas organized for quick access to sign out deliveries to residents. Assist residents with facilities and amenities reservations, Permissions to Enter, work orders, fobs, bike/kayak permits, ARC requests, using Building
  
  LInk and Leak Defense, etc. Provide other concierge services per protocols. Update owner/resident information in Building
  
  LInk. Coordinate with residents and vendors for all moves into and out of the building.
• Facilitate the handling of complaints or grievances by responding in a timely and professional manner. Document as required in Building
  
  LInk and/or Incident Reports.
• Enter shift notes promptly into Building
  
  LInk. Prepare Incident Reports when needed. Liaise with the next shift before departing.
• Maintain a clean, well‑organized front desk and a welcoming, orderly lobby. Notify janitorial staff when they are available of issues/items that need immediate housekeeping attention. Otherwise address such issues personally to the extent feasible in their absence. Document facilities issues in Building Link and report them to the Building Engineer when available on‑site. Follow protocols for after‑hours emergencies.
• As directed, provide assistance to the OCM in scheduling unit access, maintaining records, preparing and/or distributing announcements, updating calendars and tracking RSVPs, monitoring for parking violations, posting hard‑copies of notices, conducting fob and storage permit audits, etc.
• In the absence of the OCM, follow protocols to distribute emergency notifications via Buildinglink as requested by the facilities management company, Board/Committee Chairs or governmental authorities. Keep all on‑site staff informed of status. Coordinate them to provide assistance that the facilities management company or governmental authorities request.
• All employees are expected to perform any work requested that reasonably falls within the qualifications, whether or not specifically described above.

• Competitive compensation
• Medical, dental, and vision benefits with employer contribution
• $25,000 company‑paid life insurance
• Voluntary benefits through Colonial, FSA, short‑term disability, and more
• Paid vacation, sick leave, and holidays
• 401(k) with company match
• $500 annual educational reimbursement
• Strong training and career development support