On Call Reception Ambassador

Position: ON CALL RECEPTION AMBASSADOR
The On Call Reception Ambassador at the Tony Hopson, Sr. Center for Self Enhancement (SEI) holds a high-profile public relations role, responsible for creating a positive first impression for visitors, staff, students, and parents. This pivotal position oversees all front office functions and maintains the decorum of the lobby area for SEI/Community & Family Programs. This role supports SEI’s Administrative and Facilities Departments and reports to the Facilities Manager.

Standard hours are Monday through Friday, 8:30 AM – 5:00 PM with weekend availability for specialty events. This is an on call position

Primary Responsibilities:

Customer Service Excellence:

Greet and direct visitors, parents, students, and staff with professionalism and warmth.

Answer phones, assist with inquiries about the Agency, and transfer calls to appropriate staff members. Distribute brochures or information as requested by visitors.

Administrative Support:

Perform a variety of clerical duties, including calendar management and meeting preparation/scheduling.

Technology and Program Management:

Learn and manage various programs such as Van Request, Hop Cards, Amazon orders, and Conference Room Tech support.

Coordinate and support the scheduling and technical needs of conference rooms.

Facilities and Equipment Coordination:

Responsible for opening and closing of the building each day, ensuring the building is secure and the alarm is set.

Manage van reservations, ensuring all bookings are complete, valid, and accurate for key check-in and check-out.

Visitor and Staff Support:

Maintain all visitor sign-ins and coordinate with facilities to ensure the cleanliness and organization of the staff lounge, including managing printer and copier supplies.

Strong interpersonal and communication skills.

Ability to learn and manage various programs and systems.

Excellent organizational and multitasking abilities.

Proficient in Microsoft Office Suite and other relevant software.

Previous experience in a high-profile customer service or administrative role preferred.

Commitment to the mission and values of SEI.Associate degree in a related field desired. Experience directly related to the job duties may be substituted for education requirement.

Minimum of 2 years of office receptionist experience

Familiarity with Self Enhancement and/or social services environments ideal.

Proven ability to perform under pressure while effectively & efficiently handle multiple simultaneous complex tasks and projects

Excellent writing skills to include proper grammar, report writing/formatting, proofreading and editing

Proven effective interpersonal communication skills including the ability to effectively interface with all levels of cultures and people.

Must have current and valid state driver’s license, in good standing with no insurability restrictions and must be insurable under SEI’s auto insurance policy.

Note:

This job description may change as programming evolves. SEI management reserves the right to amend this description at any time -.V1
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